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ringcentral
How can I learn who the person calling me has closed the call and the other side has closed call?
Hi , How can I learn who the person calling me has closed the call and the other side has closed call?
For example : call_status : 'abandoned'
Hi @mzahirr In web phone notification, we don't have abandoned status.
You can check startTime if undefined, it should a missed call. Or you need to track the callStatus. If there are connected status, it should be a answered call.
Hi @embbnux , this is important for me . The main problem here is that the call was interrupted during the call. We cannot find out what this is caused by. for example, the call ends at the 20th second of the call. We want to know if the other party has closed it. So we can detect the problem. Can you help us with this? Thanks.
Hi @mzahirr For detail call information, now you can use TelephonySession API to query it. https://developers.ringcentral.com/api-reference/Call-Control/readCallSessionStatus It will show detail parties data
Hi @embbnux , thank for advice. I'm trying to get call logs for session id .
Is sessionId telephonySessionId? i'm querying this id but i get 404 error.
Hi @embbnux , thank for advice. I'm trying to get call logs for session id . Is sessionId telephonySessionId? i'm querying this id but i get 404 error.
It is telephonySessionId. For call ended very long or dropped, telephonySession will be deleted https://developers.ringcentral.com/api-reference/Call-Control/deleteCallSession
@embbnux My purpose is not to learn the status of the call currently. I want to know who closed the call in the past calls.
@embbnux My purpose is not to learn the status of the call currently. I want to know who closed the call in the past calls.
Got it. I think we can use call log data https://developers.ringcentral.com/api-reference/Call-Log/readUserCallRecord
You can request by yourself. Or in widget app, when user log call, it will send detail call log to third party https://github.com/ringcentral/ringcentral-embeddable/blob/master/docs/third-party-service-in-widget.md#log-call-into-your-service
@embbnux How can we find callRecordId ?
I have tried this recordId but getting error -> "Resource for parameter [callRecordId] is not found"
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It is call log id. You can use call log list api and query with sessionId if you don't get call log id https://developers.ringcentral.com/api-reference/Call-Log/readUserCallLog
Yes, I have now fulfilled this request. However, there is still no information about who ended the call.
{ "uri": "https://platform.ringcentral.com/restapi/v1.0/account/3241273008/extension/62497647008/call-log/IhwJ2_ySaFlBzUA?view=Detailed", "id": "IhwJ2_ySaFlBzUA", "sessionId": "412358860008", "startTime": "2020-08-03T13:45:21.025Z", "duration": 12, "type": "Voice", "direction": "Inbound", "action": "Phone Call", "result": "Accepted", "to": { "name": "Nicholas Casale", "phoneNumber": "+17403420523", "extensionId": "62497647008" }, "from": { "name": "AMERICAN FREIGH", "phoneNumber": "+17403632222", "location": "Delaware, OH" }, "recording": { "uri": "https://platform.ringcentral.com/restapi/v1.0/account/3241273008/recording/1325626979008", "id": "1325626979008", "type": "Automatic", "contentUri": "https://media.ringcentral.com/restapi/v1.0/account/3241273008/recording/1325626979008/content" }, "extension": { "uri": "https://platform.ringcentral.com/restapi/v1.0/account/3241273008/extension/62497647008", "id": 62497647008 }, "reason": "Accepted", "reasonDescription": "The call connected to and was accepted by this number.", "telephonySessionId": "s-cc7e0369a4954a74856b7a3080cc46da", "transport": "PSTN", "lastModifiedTime": "2020-08-03T13:45:52.065Z", "billing": { "costIncluded": 0, "costPurchased": 0 }, "legs": [ { "startTime": "2020-08-03T13:45:21.025Z", "duration": 12, "type": "Voice", "direction": "Inbound", "action": "Phone Call", "result": "Accepted", "to": { "name": "Nicholas Casale", "phoneNumber": "+17403420523", "extensionId": "62497647008" }, "from": { "name": "AMERICAN FREIGH", "phoneNumber": "+17403632222", "location": "Delaware, OH" }, "extension": { "uri": "https://platform.ringcentral.com/restapi/v1.0/account/3241273008/extension/62497647008", "id": 62497647008 }, "reason": "Accepted", "reasonDescription": "The call connected to and was accepted by this number.", "telephonySessionId": "s-cc7e0369a4954a74856b7a3080cc46da", "transport": "PSTN", "legType": "Accept", "master": true }, { "startTime": "2020-08-03T13:45:22.538Z", "duration": 10, "type": "Voice", "direction": "Outbound", "action": "VoIP Call", "result": "Call connected", "to": { "phoneNumber": "+19738594000", "extensionNumber": "39304", "location": "Passaic, NJ" }, "from": { "name": "Nicholas Casale", "phoneNumber": "+17403632222", "extensionId": "62497647008", "device": { "uri": "https://platform.ringcentral.com/restapi/v1.0/account/3241273008/device/802878607008", "id": "802878607008" } }, "recording": { "uri": "https://platform.ringcentral.com/restapi/v1.0/account/3241273008/recording/1325626979008", "id": "1325626979008", "type": "Automatic", "contentUri": "https://media.ringcentral.com/restapi/v1.0/account/3241273008/recording/1325626979008/content" }, "extension": { "uri": "https://platform.ringcentral.com/restapi/v1.0/account/3241273008/extension/62497647008", "id": 62497647008 }, "reason": "Accepted", "reasonDescription": "The call connected to and was accepted by this number.", "telephonySessionId": "s-cc7e0369a4954a74856b7a3080cc46da", "transport": "VoIP", "legType": "PstnToSip" } ] }
We want to know exactly what happened after this last step. Because our employees say that the calls are interrupted at once.
You can get reason field in call log. You can find detail description here https://developers.ringcentral.com/api-reference/Call-Log/readUserCallLog
@embbnux yes i know this area but only "reason": "Accepted" I see it as.
Hi @mzahirr , can you help to send email to [email protected] to show your requirements in cal log API about this.
isn't the log added here when the call ends like in this picture?
Not sure about this. I think the picture just shows call log data. Can you help to send email to support email, so our engineers can find if Service Web can show the detail call result.