rilldata
Feat: Add Pylon widget to Rill Cloud
To provide a better integrated and native support experience, let's add the Pylon in-app chat widget to Rill Cloud (and make it available to every end user). Per latest conversation, requirements should be:
- On every Cloud UI page, display the standard Pylon widget.
- For dashboards, we should hide the standard pylon widget and the chat window can only be triggered by navigating to Profile > Ask for help.
Based on talking with the Pylon team, we can leverage their javascript API to have the in-app chat appear expanded once the help button is pushed. Similarly, if we wanted to hide the collapsed version of the chat, there should be an onChangeUnreadMessagesCount handler that we can register a callback with, so we can do things like show the chat only if there is a new message for the customer, etc.
FYI @mindspank for input on the correct product design
FYI @cohenscottr @ericpgreen2 for awareness
As per the reqs above:
Only applicable for deployed projects in Rill Cloud. Not for local.
For Admin users
- On every Cloud UI page, display the standard pylon widget.
For All users
- For dashboards we would hide the standard pylon widget and instead trigger the chat window on Profile -> Ask for help
@ericpgreen2 Requirements should be updated to reflect the latest and we should feel free to implement