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🗒 A note on the Dell TB16

Open rgov opened this issue 6 years ago • 94 comments

Many people file bugs here about their Dell TB16 dock.

The USB, Thunderbolt 3, and audio out ports should regain functionality after installing Thunderbolt 3 Unblocker.

However, video output does not work. Unfortunately, this is out of scope for this project.

Thunderbolt 3 Unblocker allows the Thunderbolt 3 driver to recognize the TB16, but other drivers in the system are responsible for activating the downstream peripherals, including the display. For whatever reason, an update to macOS High Sierra broke support for the displays attached to the TB16.

Update

You could try performing a firmware upgrade on the TB16, which has been reported to restore video (HDMI output). However, the firmware upgrade must be performed from Windows. It is unlikely that this will work from WINE or a virtual machine.

rgov avatar Oct 01 '18 15:10 rgov

I have 2018 new macbook pro with mojave, and the mac can recognize tb15. However, the tb15 can only charge, no usb and no video ouput.

flyingtango avatar Oct 08 '18 02:10 flyingtango

@flyingtango me too....ã… ã… 

barongun avatar Oct 16 '18 10:10 barongun

@flyingtango & @barongun If you've installed this driver correctly, you should be able to use USB on the tb16. Mine works.

Also I found that I sometimes have to run the install command again, after I have restarted the mac.

You can check in the Apple -> About this Mac -> System report -> Thunderbolt. It should say if its supported or not

Michaelkire avatar Oct 16 '18 11:10 Michaelkire

@Michaelkire You are Right. Finally, I Use Lan Port, USB Port and earphone Port. Thank You. But, still no video outputTT

barongun avatar Oct 17 '18 00:10 barongun

Thanks guys, just prevented me from picking up a TB16 on ebay for use with my MBP TB3. I need TB3 video out to my apple display and displayport for my dell display so this was so close, and so cheap but i guess ill have to stick with my 3x more expensive StarTech usb c dock. works perfectly if anyones interested

slvrscoobie avatar Nov 09 '18 20:11 slvrscoobie

Hey guys, I have a new Dell: https://www.dell.com/en-ca/shop/dell-laptops-netbooks-and-tablets/new-xps-15/spd/xps-15-9570-laptop/nxps1570_bt_s1649e

Ports & Slots

  1. SD card slot | 2. USB 3.1 Gen 1 with Power Delivery | 3. Battery gauge button and indicator | 4. Noble lock slot | 5. AC power | 6. HDMI 2.0 | 7. Thunderboltâ„¢ 3 (4 lanes of PCI Express Gen 3) supporting: Power Delivery, Thunderbolt 3 (40Gbps bi-directional), USB 3.1 Gen 2 (10Gbps), Native DisplayPort 1.2 video output, VGA, HDMI, Ethernet and USB-A via Dell Adapter (sold separately) | 8. Headset jack

I thought I could use my old Apple Cinema display (mini-display port) with my Dell (through USB-C = Thunderbolt3 port) running Mojave. Is there anyway to make my Cinema Display to work with an USB-C hub or otherwise?

Suggestions welcome.

Thanks.

pmtremblay avatar Nov 14 '18 18:11 pmtremblay

TB16

  • USB2/3 works
  • LAN works
  • video no work

Hackintosh with DELL P5510

neofetch
                    'c.          MacBookPro.lan
                 ,xNMM.          -------------------------
               .OMMMMo           OS: macOS Mojave 10.14.1 18B75 x86_64
               OMMM0,            Host: MacBookPro13,3
     .;loddo:' loolloddol;.      Kernel: 18.2.0
   cKMMMMMMMMMMNWMMMMMMMMMM0:    Uptime: 21 mins
 .KMMMMMMMMMMMMMMMMMMMMMMMWd.    Packages: 95 (brew)
 XMMMMMMMMMMMMMMMMMMMMMMMX.      Shell: zsh 5.3
;MMMMMMMMMMMMMMMMMMMMMMMM:       Resolution: 1920x1080@2x
:MMMMMMMMMMMMMMMMMMMMMMMM:       DE: Aqua
.MMMMMMMMMMMMMMMMMMMMMMMMX.      WM: Quartz Compositor
 kMMMMMMMMMMMMMMMMMMMMMMMMWd.    WM Theme: Blue (Dark)
 .XMMMMMMMMMMMMMMMMMMMMMMMMMMk   Terminal: iTerm2
  .XMMMMMMMMMMMMMMMMMMMMMMMMK.   Terminal Font: Monaco 14
    kMMMMMMMMMMMMMMMMMMMMMMd     CPU: Intel i7-6820HQ (8) @ 2.70GHz
     ;KMMMMMMMWXXWMMMMMMMk.      GPU: Intel HD Graphics 530
       .cooc,.    .,coo:.        Memory: 3261MiB / 32768MiB

laris avatar Nov 22 '18 12:11 laris

TB16 - MacBook Air 2018. Thanks to the unblocked it is recognized, however video does not work. Any tips, patches, driver update news are always welcome.

THX

orappold avatar Nov 28 '18 12:11 orappold

I also have the new macbook air 2018 but the dell tb16 will only charge after applying the script, no video (using the Apple Cinema Display 27), no usb. Had to Modify the script to make it work with 10.4.1. Also looking for a solution...

pitzor avatar Nov 29 '18 14:11 pitzor

Me too, tb15 is recognized, usb is working but hdmi dp are all not working.

Macbook 13.3 2018 with Mojave

kurikomoe avatar Dec 02 '18 15:12 kurikomoe

I'm locking this topic. Video does not work on TB16. That's the message I wrote above. If you try it, and it doesn't work, please don't be surprised. It doesn't work. This project doesn't fix it. No additional data points are necessary.

rgov avatar Dec 02 '18 16:12 rgov

Update

If you are still interested in a solution, please try performing a firmware upgrade on the TB16, which has been reported to restore video over the HDMI port. However, the firmware upgrade must be performed from Windows. It is unlikely that this will work from WINE or a virtual machine.

rgov avatar Jan 24 '19 00:01 rgov

Works for me like a charm - thank you so much for the update!

edit: I thought both screens on the TB worked fine but apparently the screens are synced and I only see one screen on the MAC monitor settings page. So it's not possible to use the extend screen mode on two screens from the TB. (I use HDMI and mDP)

orappold avatar Jan 24 '19 08:01 orappold

thanks for your update, however I am using the out-of-date tb15 dock. Hoping dell can release some firmware updates

kurikomoe avatar Jan 24 '19 13:01 kurikomoe

Tried Updating the firmware using win10 bootcamp and got "unable to get system info" error. anybody run into this error before..?

bikerwhocodes avatar Feb 07 '19 16:02 bikerwhocodes

Just FYI folks

The Dell D6000 docks work with the Macbook using DisplayLink software. I have one for work and one for home. Home uses Dual 4k and at work I'm using triple 1080p monitors. No issues plus it charges the macbook. https://www.dell.com/en-us/shop/dell-universal-dock-d6000/apd/452-bcyt/pc-accessories

tekwreck avatar Feb 08 '19 13:02 tekwreck

Tried Updating the firmware using win10 bootcamp and got "unable to get system info" error. anybody run into this error before..?

I am getting the same error. Tried on both macbook pro 2018 amd razer blade 15. I guess we need a xps 15 to update it.

I was playing with different TB3 drivers from Intel NUCs and now I am getting "Could not find valid policy or resource payload"

jackie099 avatar Feb 13 '19 22:02 jackie099

Using

  • macOS 10.14.3
  • Thunderbolt3Unblocker v0.04
  • DELL TB16 Firmware Version 1.0.2

I can confirm the HDMI output is working as already mentioned. The Display ports are (yet) not working but I can confirm them working with Windows 10.

Connection a second display to a mDP downstream port for MST the second disaply is not recognized. Also the fancy LED inside the TB3 cable is not illuminated, indicating connection to the TB16 dock.

Anyone tried connecting a second display via USB-C/TB3 downstream port of the DELL TB16?

c-po avatar Feb 25 '19 19:02 c-po

@c-po What computer did you use to update the firmware?

Thanks

bikerwhocodes avatar Feb 25 '19 19:02 bikerwhocodes

@NihalPandit I have a DELL 7370, too which is used for FW updating through Windows 10.

I can confirm the Ethernet Port is working, too

c-po avatar Feb 25 '19 19:02 c-po

@NihalPandit I have a DELL 7370, too which is used for FW updating through Windows 10.

I can confirm the Ethernet Port is working, too

Hi mate, whre you find Thunderbolt3Unblocker version 0.04 ???

AndrejKocis avatar Feb 26 '19 13:02 AndrejKocis

@NihalPandit I have a DELL 7370, too which is used for FW updating through Windows 10. I can confirm the Ethernet Port is working, too

Hi mate, whre you find Thunderbolt3Unblocker version 0.04 ??? https://github.com/rgov/Thunderbolt3Unblocker/releases/download/v0.0.4/Thunderbolt3Unblocker.zip

bikerwhocodes avatar Feb 27 '19 14:02 bikerwhocodes

I was indeed referring to v0.0.4 and not v0.04, sorry!

But I can confirm that the USB-C downstream port on the TB16 can drive one DisplayPort Display, too.

Together with the HDMI output one could connect up to two displays to this Dock. Using Windows one could drive up to 4 displays with the TB3 downstream port

c-po avatar Feb 28 '19 14:02 c-po

@jackie099 and @NihalPandit I had that same issue and I was able to resolve it by updating to an older version of the dock firmware and then updating to the newest version. Jumping to the latest from very old firmware doesn't seem to work, but hopping between works.

pavanagrawal123 avatar Mar 16 '19 19:03 pavanagrawal123

@pavanagrawal123 do you mean you got TB16 displays to work with some firmware combination?

fenneclabs avatar Mar 28 '19 11:03 fenneclabs

@fenneclabs Yep I'm able to use the HDMI port on my TB16!

pavanagrawal123 avatar Mar 28 '19 13:03 pavanagrawal123

Can you give details on which firmware version(s) to use? I'm using latest version and TB16 does not work.

fenneclabs avatar Mar 28 '19 16:03 fenneclabs

DP works too, not only HDMI.

the-wr avatar Mar 28 '19 20:03 the-wr

For me only HDMI works. If I use DP then I get synced screens not extended ones. Weird.

orappold avatar Mar 28 '19 20:03 orappold

For me only HDMI works. If I use DP then I get synced screens not extended ones. Weird.

That's weird. I'm able to get extended screen with DP and latest dock firmware. I only connect one external monitor and it's 1920x1200. Maybe that's the reason.

the-wr avatar Mar 28 '19 21:03 the-wr