Renato Becker

icon indicating a website link https://www.linkedin.com/in/renatobecker/ icon indicating an email [email protected]

icon company Rocket.Chat icon location Porto Alegre / RS - Brazil

Results 3 comments of Renato Becker

Missing Omnichannel features / bridges for GSoC-2020 projects

> * an other alternative the app consuming rocket.chat APIs to manage everything. the REST API is robust, well tested and can be used by anyone with the required credentials....

External service routing method can’t transver bot to human agent

Please, take a look at our REST API docs: https://rocket.chat/docs/developer-guides/rest-api/livechat/ There are specific method to `forward` or `transfer` a Livechat room.

[New Feature] Add support for UI Kit for Facebook and WhatsApp

Hi @engahmed1190, yes, this is achievable, but the ability to send quick reply buttons to Facebook and/or WhatsApp isn't a RASA-issue, actually, the other integrations need to deal with UIKit/buttons...