cloudstream icon indicating copy to clipboard operation
cloudstream copied to clipboard

Can't log in to OpenSubtitles Account in app

Open trish20 opened this issue 3 years ago • 1 comments

Steps to reproduce

Tried on both Chromecast with Google TV and Android Phone.

Opened Settings >> Accounts and selected OpenSubtitles account .

Entered correct username/password of long established OpenSubtitles account.

Pressing Login returns a message at bottom: "Failed to Authenticate to OpenSubtitles"

I even tried an entirely new OpenSubtitles account.

My existing OpenSubtitles account works fine on other apps like Kodi and on the actual OpenSubtitles.org site

Expected behavior

Should let me link my OpenSubtitles account successfully.

Actual behavior

Pressing Login returns a message at bottom: "Failed to Authenticate to OpenSubtitles"

Cloudstream version and commit hash

3.15 1db1baef

Android version

Android 12

Logcat

No response

Other details

No response

Acknowledgements

  • [X] I have searched the existing issues and this is a new ticket, NOT a duplicate or related to another open issue.
  • [X] I have written a short but informative title.
  • [X] I have updated the app to pre-release version Latest.
  • [X] If related to a provider, I have checked the site and it works, but not the app.
  • [X] I will fill out all of the requested information in this form.

trish20 avatar Sep 30 '22 13:09 trish20

Are you logging on to .com or .org? If it's latter then please try .com

imurreflection avatar Sep 30 '22 19:09 imurreflection

I was scratching my head on this one! I had .org account. You go to .com site and import user from .org account then open email link to set password.

5p0ng3b0b avatar May 15 '23 21:05 5p0ng3b0b