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Handling orders with expired payment authorization
Expired orders that can be automatically reauthorized with a token should be reauthorized when they are ready to be captured and the order is being processed.
Expired orders that cannot be reauthorized should be queued for manual resolution.
Basic implementation.
- Queue order
- Order manager cancels order from queue
- Asks customer to repurchase if they still want to
Advanced Implementation
- Queue Order
- Order Manager has option to cancel the order or re-place the order from the order management screen
- If customer wants to re-place the order, they can give payment info over the phone and admin can place it for them without having to reload the cart