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Published 20 hours ago • verified publisher icon raycast

[Zendesk — Search Support Center] Unauthorized

Open pkutaj opened this issue 1 year ago • 2 comments

Extension

https://www.raycast.com/cpenned/zendesk

Raycast Version

1.84.2

macOS Version

No response

Description

Calling https://snowplow.zendesk.com/api/v2/help_center/articles/search.json?query=hello from a browser gives me results. Calling it from Raycast returns unauthorized. I am an agent, logging in with Google SSO. Would it be hard to fix that? We are trying to use Knowledge Centered Support and this extension would greatly help in the workflow. Thanks!

Steps To Reproduce

Quite simply, populating the URL with snowplow.zendesk.com https://snowplow.zendesk.com/api/v2/help_center/articles/search.json?query=hello works for be in a browser session, but now via Raycast.

Current Behaviour

No response

Expected Behaviour

No response

pkutaj avatar Oct 14 '24 12:10 pkutaj

Thank you for opening this issue!

🔔 @cpenned you might want to have a look.

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raycastbot avatar Oct 14 '24 12:10 raycastbot

Currently, the extension is for unauthenticated use. So you can only access public articles. I've got plans to open it up, but at least at this point, it would probably be through an API key. What other functionality would you like?

cpenned avatar Oct 31 '24 03:10 cpenned

API key auth would be a great start.

It is difficult for me to evaluate features as I have not used it yet.

However, getting as close to Jira extension with its Search Issues feature would be ideal - aside from fulltext search also showing where in a taxonomy a doc is + having a drop-down filter allowing a filter for a given category/section.

Thanks! Kind regards, Pavol

pkutaj avatar Oct 31 '24 14:10 pkutaj

This issue has been automatically marked as stale because it did not have any recent activity.

It will be closed if no further activity occurs in the next 10 days to keep our backlog clean 😊

raycastbot avatar Dec 20 '24 14:12 raycastbot

This issue has been automatically closed due to inactivity.

Feel free to comment in the thread when you're ready to continue working on it 🙂

You can also catch us in Slack if you want to discuss this.

raycastbot avatar Dec 30 '24 14:12 raycastbot