rasmuslos
App Crashes on Launch When Logged In
Description
The app crashes immediately on launch when I am logged in However it launches successfully in offline mode or when I am logged out
Steps to Reproduce 1. Launch the app while connected to the internet 2. The app crashes immediately 3. If I disable network access airplane mode the app launches 4. In offline mode I logged out and relaunched the app no crash 5. Upon logging in again the app starts crashing on launch once more 6. I have cleared the cache and deleted downloaded items in offline mode but the issue persists 7. Interestingly the app does not crash when used in CarPlay mode
Observed Behavior
Crashes on launch when logged in and online Works fine when offline Works fine when logged out Works fine in CarPlay mode
Environment
Device iPhone 15 Pro iOS Version 18 3 2 22D82 App Version 2 5 3 533 Network WiFi and Mobile Data crashes in both cases Similar Apps Palppa is not experiencing the same issue
Additional Notes
I have tried uninstalling and reinstalling the app but the issue persists No other playback related apps seem to be affected
Would appreciate any insights or fixes Let me know if I can provide more details or logs
I posted in the other App crashing thread, but this is essentially what is happening to me as well.
This seems to be an issue that occurs while synchronizing. Can you provide a crash log so that I can track down the culprit?
This seems to be an issue that occurs while synchronizing. Can you provide a crash log so that I can track down the culprit?
Please find attached (ips changed to txt)
ShelfPlayer-2025-04-02-124342.txt
This seems to be an issue that occurs while synchronizing. Can you provide a crash log so that I can track down the culprit?
Sorry, not to be a pain but hopefully the logs were useful?
Hey,
sorry for the long silence! I was busy working on ShelfPlayer 3.0.0, which should fix a lot of issues. Can you check if the crash still exists?
I'm currently using the Windows version 2.28.0. I updated the app, I updated to the latest iOS. Still crashes. Takes a little bit longer to crash than it did with the previous version, but still doesn't stay up for any significant length of time.
@andithelibrarian can you share another crash log from version 3.0.0? I do actually symbolicate and check them. Guide