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Published 20 hours ago • verified publisher icon rancher-sandbox

Rancher Desktop crashes immediately on startup

Open U47 opened this issue 2 years ago • 17 comments

Actual Behavior

Rancher Desktop appears in the dock, bounces 3-5 times, and then disappears.

Steps to Reproduce

Download Rancher Desktop (dmg). Install Rancher Desktop to /Applications Run Rancher Desktop.

Result

The Rancher Desktop icon appears in the dock, bounces 3-5 times, and then disappears.

Expected Behavior

Literally anyything.

Note: at no time are any entitlement modals presented. This appears to be sandbox-related, but I was never given any UI to grant permisisons that may need to be granted.

Additional Information

From Console:

error	11:11:55.280965-0600	kernel	Sandbox: locationd(359) deny(1) file-read-data /Applications/Rancher Desktop.app
error	11:11:55.297352-0600	kernel	1 duplicate report for Sandbox: locationd(359) deny(1) file-read-data /Applications/Rancher Desktop.app
error	11:11:55.297363-0600	kernel	Sandbox: logd_helper(384) deny(1) file-read-data /private/var/folders/_8/tl8g3mmj6jg34nkhqwm0nc500000gn/T/.io.rancherdesktop.app.PgCTGN
error	11:11:55.303214-0600	kernel	Sandbox: logd_helper(384) deny(1) file-read-data /private/var/folders/_8/tl8g3mmj6jg34nkhqwm0nc500000gn/T/.io.rancherdesktop.app.MDOqH8
error	11:11:55.747582-0600	tccd	Prompting policy for hardened runtime; service: kTCCServiceAppleEvents requires entitlement com.apple.security.automation.apple-events but it is missing for accessing={<TCCDProcess: identifier=io.rancherdesktop.app, pid=32519, auid=501, euid=501, binary_path=/Applications/Rancher Desktop.app/Contents/MacOS/Rancher Desktop>}, requesting={<TCCDProcess: identifier=com.apple.appleeventsd, pid=516, auid=55, euid=55, binary_path=/System/Library/CoreServices/appleeventsd>},
error	11:11:55.815429-0600	kernel	1 duplicate report for Sandbox: Rancher Desktop (32526) deny(1) mach-lookup com.apple.tccd.system
error	11:11:56.854918-0600	sandboxd	Sandbox: Rancher Desktop (32526) deny(1) sysctl-read sysctl.proc_translated
Violation:       deny(1) sysctl-read sysctl.proc_translated
Process:         Rancher Desktop  [32526]
Path:            ???
Load Address:    0
Identifier:      ???
Version:         ??? (???)
Code Type:       x86_64 (Native)
Parent Process:  Rancher Desktop [32519]
Responsible:     /Applications/Rancher Desktop.app/Contents/MacOS/Rancher Desktop
User ID:         501

Date/Time:       2022-07-11 11:11:56.822 MDT
OS Version:      macOS 12.4 (21F79)
Release Type:    User
Report Version:  8

MetaData: {"summary":"deny(1) sysctl-read sysctl.proc_translated","responsible-process-path":"\/Applications\/Rancher Desktop.app\/Contents\/MacOS\/Rancher Desktop","hardware":"J313","build":"macOS 12.4 (21F79)","profile-flags":2,"flags":5,"normalized_target":["sysctl.proc_translated"],"primary-filter":"sysctl-name","policy-description":"Sandbox","uid":501,"signing-id":"io.rancherdesktop.app.helper.GPU","sysctl-name":"sysctl.proc_translated","team-id":"2Q6FHJR3H3","binary-in-trust-cache":false,"profile-in-collection":false,"platform-policy":false,"process-path":"\/Applications\/Rancher Desktop.app\/Contents\/Frameworks\/Rancher Desktop Helper (GPU).app\/Contents\/MacOS\/Rancher Desktop Helper (GPU)","pid":32526,"apple-internal":false,"responsible-process-team-id":"2Q6FHJR3H3","process":"Rancher Desktop ","primary-filter-value":"sysctl.proc_translated","platform-binary":false,"errno":1,"operation":"sysctl-read","platform_binary":"no","target":"sysctl.proc_translated","responsible-process-signing-id":"io.rancherdesktop.app","action":"deny","release-type":"User"}

Thread 0 (id: 638072):
0                                 	0x00007ff8994ba940
1   Electron Framework            	0x0000000114ceec2e
2   Electron Framework            	0x00000001181a7244
3   Electron Framework            	0x0000000111e71668
4   Electron Framework            	0x00000001121182b3
5   Electron Framework            	0x00000001121172ff
6   Electron Framework            	0x0000000112117716
7   Electron Framework            	0x0000000111e6e0a8
8   Rancher Desktop Helper (GPU)  	0x0000000100e34980
9   dyld                          	0x00000002010d251e start + 462
10                                	0x0000000000000005

Thread 1 (id: 638073, com.apple.rosetta.exceptionserver):
0   runtime                       	0x00007ff7fff329c4
1   runtime                       	0x00007ff7fff40460
2   runtime                       	0x00007ff7fff41ed8

Thread 2 (id: 638075):
0                                 	0x00007ff8994ba940
1   libsystem_pthread.dylib       	0x00007ff808f3cf57 start_wqthread + 15

Thread 3 (id: 638078):
0                                 	0x00007ff8994ba940
1   libsystem_pthread.dylib       	0x00007ff808f3cf57 start_wqthread + 15

Binary Images:
       0x100e34000 -        0x100e44c3f  io.rancherdesktop.app.helper.GPU (1.4.1) <4c4c44c3-5555-3144-a1f7-6a319292a60f> /Applications/Rancher Desktop.app/Contents/Frameworks/Rancher Desktop Helper (GPU).app/Contents/MacOS/Rancher Desktop Helper (GPU)
       0x111b1a000 -        0x119774d87  com.github.Electron.framework (18.0.3) <4c4c4445-5555-3144-a111-a022842cbec6> /Applications/Rancher Desktop.app/Contents/Frameworks/Electron Framework.framework/Versions/A/Electron Framework
       0x2010cd000 -        0x201135c97  dyld (957) <b70ce1ec-b902-3852-8268-05de00bfa8d5> /usr/lib/dyld
    0x7ff7fff2e000 -     0x7ff7fff5a92b  runtime (254.20) <0ee8ce32-639c-316a-9551-dab9a2e0c8a5> /usr/libexec/rosetta/runtime
    0x7ff808f3b000 -     0x7ff808f46ff7  libsystem_pthread.dylib (486.100.11) <bc574849-1aae-31e7-b350-916dda999d97> /usr/lib/system/libsystem_pthread.dylib
error	11:11:57.213341-0600	sandboxd	Failed to produce a full report for: Rancher Desktop [32526].
error	11:11:57.213462-0600	sandboxd	Sandbox: Rancher Desktop (32526) deny(1) mach-lookup com.apple.tccd.system
error	11:11:57.214648-0600	sandboxd	Failed to produce a full report for: Rancher Desktop [32526].
error	11:11:57.214688-0600	sandboxd	Sandbox: Rancher Desktop (32526) deny(1) sysctl-read sysctl.proc_translated
error	11:11:57.215886-0600	sandboxd	Failed to produce a full report for: Rancher Desktop [32526].
error	11:11:57.215918-0600	sandboxd	Sandbox: Rancher Desktop (32526) deny(1) sysctl-read security.mac.amfi.qa_root_certs_allowed
error	11:11:57.218219-0600	sandboxd	Failed to produce a full report for: Rancher Desktop [32526].
error	11:11:57.218379-0600	sandboxd	Sandbox: Rancher Desktop (32526) deny(1) mach-lookup com.apple.analyticsd
error	11:11:57.224131-0600	sandboxd	Failed to produce a full report for: Rancher Desktop [32526].
error	11:11:57.224179-0600	sandboxd	Sandbox: Rancher Desktop (32526) deny(1) file-read-data /private/var/db/mds/messages/501/se_SecurityMessages
error	11:11:57.229243-0600	sandboxd	Failed to produce a full report for: Rancher Desktop [32526].
error	11:11:57.229295-0600	sandboxd	Sandbox: Rancher Desktop (32526) deny(1) file-read-data /System/Library/Keychains/SystemTrustSettings.plist
error	11:11:57.233931-0600	sandboxd	Failed to produce a full report for: Rancher Desktop [32526].
error	11:11:57.234200-0600	sandboxd	Sandbox: Rancher Desktop (32526) deny(1) mach-lookup com.apple.security.syspolicy
error	11:11:57.365524-0600	runningboardd	RBSStateCapture remove item called for untracked item 390-352-37324 (target:[app<application.io.rancherdesktop.app.99234164.99234437(501)>:32519])
error	11:11:57.365592-0600	runningboardd	RBSStateCapture remove item called for untracked item 390-385-37323 (target:[app<application.io.rancherdesktop.app.99234164.99234437(501)>:32519])
error	11:11:57.365704-0600	runningboardd	RBSStateCapture remove item called for untracked item 390-352-37322 (target:[app<application.io.rancherdesktop.app.99234164.99234437(501)>:32519])

Rancher Desktop Version

1.4.1

Rancher Desktop K8s Version

unknown

Which container runtime are you using?

moby (docker cli)

What operating system are you using?

macOS

Operating System / Build Version

macOS Monterey 12.4

What CPU architecture are you using?

arm64 (Apple Silicon)

Linux only: what package format did you use to install Rancher Desktop?

No response

Windows User Only

No response

U47 avatar Jul 11 '22 17:07 U47