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Search Broken

Open silverbenz opened this issue 2 years ago • 8 comments

Search appears to be broken in Raindrop.io at the moment.

I have tried via an Alfred Workflow, which would typically list all matching results to my search query, but currently just offers to send me to Google - which is the fallback if no matching results are found. I've also tried via logging into the raindrop.io web app (in Firefox) and anything I type into the search field results in an Error page, with the image of a cat inside a TV. Tried the same search in Safari with the same result.

image

Search context was "All bookmarks" and I have confirmed that all things I searched for do still exist in my bookmarks when I go through all bookmarks manually.

Bookmarks that I have searched for today were definitely working yesterday.

If there's anything else I can provide which might help, please let me know.

silverbenz avatar Dec 15 '23 00:12 silverbenz

Having the same issue on app.raindrop.io and Android app. I would say the issue might started appearing last 5-7 hours, before then I had no problem like this. Hopefully be fixed soon.

Thank devs for this great service.

g180 avatar Dec 15 '23 08:12 g180

Disaster happen with our search index. We hosted our search engine on @elastic cloud. They just deleted our entire account.

Do not worry, all data is safe. I just need to rebuild search index on a different hosting provider. But this require few days to complete unfortunately

exentrich avatar Dec 15 '23 08:12 exentrich

Got it @exentrich. No big deal. Thanks for a quick response.

g180 avatar Dec 15 '23 09:12 g180

Disaster happen with our search index. We hosted our search engine on @elastic cloud. They just deleted our entire account.

Do not worry, all data is safe. I just need to rebuild search index on a different hosting provider. But this require few days to complete unfortunately

wow, that is douchebag of them. What happened? why do they delete search index account like this??

pencilcheck avatar Dec 15 '23 14:12 pencilcheck

@exentrich omg! I hope everything is back on track soon

lilskippyy avatar Dec 15 '23 14:12 lilskippyy

Elasticsearch reserves the right, in its sole discretion, to deny, restrict, suspend, discontinue, or terminate your account, with or without prior notice or explanation, for any or no reason, without any liability to you https://www.elastic.co/legal/terms-of-use

Warning to anyone planning to use Elastic Cloud: They can terminate your account without prior notice for any reason. This is what happened to our account. Despite multiple emails, they ignored us. Only one team member on Twitter responded, stating that they blocked my account because they mistakenly thought I was from Russia. However, I am a citizen of Kazakhstan and conduct business here. I hope they will contact me to provide a further explanation.

exentrich avatar Dec 18 '23 07:12 exentrich

Yeah, it a lot seems was just their accident, if that appears to be factual then I believe Elastic must cover whatever costs Raindrop had to spend on this, hopefully they simply admit it.

As long as Elastic doesn't bring a vivid logic on whatever their member on X quoted "sanctions" or "regulatory restrictions"--by who though--, they now might be taking their time to make up deal and strategy to this.

Well not that I want things escalate though. My best wishes to Raindrop.io on this.

Edit:

Elasticsearch reserves the right, in its sole discretion, to deny, restrict, suspend, discontinue, or terminate your account, with or without prior notice or explanation, for any or no reason, without any liability to you https://www.elastic.co/legal/terms-of-use

This is kind of off-topic but I don't see the point of terminating one's account without prior notice if it comes to cases of interstate sanction, as I believe sanction works when one knows is sanctioned, otherwise it would just feel like some kind of malfunction.

This part of their terms of use may reduce their obligation but doesn't prohibit them to do so, and I think it's the way to let a sanction work, letting people or companies choose whether or not to leave wherever the region that's sanctioned.

g180 avatar Dec 19 '23 02:12 g180

I am still having problems when searching bookmarks from the browser url bar, is the search index not fully rebuilt yet?

AlbertoFabbri93 avatar Dec 24 '23 14:12 AlbertoFabbri93