PSFMember site not sending password reset email for my account

[lisad]

Describe the bug In trying to sign up to be a PSFMember, I tried to first receive an email confirmation of my account, then when I never received that, tried to do a password reset. I tried again the next day to trigger a password reset. None of these emails ever seemed to arrive..

To Reproduce Steps to reproduce the behavior:

1. Go to https://psfmember.org/
2. Enter my email address and the password I tried to set
3. Get an error. Error: Invalid Password.
4. Click "Lost your password?"
5. Enter my email address
6. Go search my inbox, spam folder and entire email account...

Expected behavior I should receive an email for password reset.

Screenshots

Desktop (please complete the following information):

• OS: macOS Big Sur
• Browser: Firefox 107.0.1

Additional context Add any other context about the problem here.

[CandaceSoVan]

I have been having the exact same issue. The site no longer recognizes my password. I request an email to reset my password. No email arrives. Happened today and yesterday (or the day before). BTW, I am trying to make a donation, but since I can't log in, it's not going through. So, this problem is preventing at least some folks from making contributions to PSF.

[tiidadavena]

I just created the account and requested a new password, however the password reset steps has worked as expected.

[CandaceSoVan]

I can log into Python.org successfully, unless I'm trying to donate to the organization. Then it says the password is wrong. So I ask for an email to reset my password. Said email never arrives. I request again and again, and still no email. There is a problem here that is preventing me from donating money to the organization. Doesn't anyone care?

On Wed, Dec 28, 2022 at 1:54 PM Juliana Barros Lima < @.***> wrote:

I just created the account and requested a new password, however the password reset steps has worked as expected. [image: image] https://user-images.githubusercontent.com/12106738/209859296-3cae822d-eebd-4789-9bcf-b5d2f6c2261e.png

— Reply to this email directly, view it on GitHub https://github.com/python/pythondotorg/issues/2213#issuecomment-1366854587, or unsubscribe https://github.com/notifications/unsubscribe-auth/ADXMMAL6DFZOLLH6ZDYWOATWPSEGDANCNFSM6AAAAAAS7DJIFM . You are receiving this because you commented.Message ID: @.***>

[indepndnt]

This issue can be closed. The emails are working and this doesn't relate to python.org, and as far as I can tell everyone involved has since logged in to psfmember.org.

[lisad]

I've tried again to log into psfmember.org or reset my password, and I still can't do either. The password I have in my password manager doesn't work, and I never get a password reset email at my email address [email protected].

[indepndnt]

@lisad There is no account on psfmember.org with that email address. You can create a new account, and if there are any contribution, membership, or grant records that should be linked to you, please email us at [email protected] with more information so we can find them and link them to your new account.

[JacobCoffee]

As @indepndnt said, psfmember.org is its own service and unrelated to python.org or this repo. Closing :)