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Users can open multiple help channels
Users are sometimes able to open a new help channel despite already having one open. It's hard to know how often this occurs since I don't know how often people try, nor how many we miss. The ones I've seen have had the proper role, but of course I don't know if they had it before opening the second channel.
It may be possible to debug this by having a look through logs. While the logs are significantly less helpful without the trace level, there may still be some errors to spot e.g. roles failing to be added the first time. What would make this much easier is if some user IDs or channel IDs were provided for instances of this error occuring.
@MarkKoz I reported this to modmail (I think that's how this issue came to be)
this is the second double-claim I found: https://discord.com/channels/267624335836053506/587375768556797982/903951953158090782 https://discord.com/channels/267624335836053506/776184670794678303/903953031157141555
this is the first one https://discord.com/channels/267624335836053506/454941769734422538/903357407248404490 https://discord.com/channels/267624335836053506/303906576991780866/903355329348268062
I've identified the cause of the first case - users can claim as many help channels as they want if they leave the server and then rejoin.
The second remains a mystery as the logs don't have any meaningful and it seems their Help Cooldown role was randomly removed after 3 minutes of them claiming their original help channel.
Here is possibly another instance:
https://discord.com/channels/267624335836053506/770714118646661140/907785671362621451 https://discord.com/channels/267624335836053506/696350939535376404/907787845052301342
Edit: nevermind, that user was accidentally banned and rejoined
Possibly another instance https://discord.com/channels/267624335836053506/776184508687974450/910536491518816286 https://discord.com/channels/267624335836053506/696433231222013952/910535137081557042
5 minutes apart
Closing this as we have not seen an occurrence of this with the new system.
