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Published 20 hours ago • verified publisher icon python-discord

Improving dormant help channel embed

Open gustavwilliam opened this issue 4 years ago • 7 comments

Following the successful implementation of an updated available help channel embed, I think it's time that we update the dormant help channel embed as well. There are two main reasons and goals for wanting to update this:

  • Improving consistency
  • Improving the dormant message
    • Telling the user what to do if the question wasn't answered

Current help channel embeds

Here is the new available help channel embed: Screenshot 2020-11-21 at 01 14 50

This is the current dormant embed: Screenshot 2020-11-21 at 01 15 41

Implementation

I'm currently considering the following styling:

  • A red embed
  • Uses a red x icon

gustavwilliam avatar Nov 21 '20 00:11 gustavwilliam

I actually quite like that the embed is not flashy (no icon, plain black border).

minalike avatar Jan 30 '22 19:01 minalike

We should link #how-to-get-help in the dormant help channel embed.

vivekashok1221 avatar Jan 30 '22 19:01 vivekashok1221

Uses a red x icon

I don't think that sends the right message. Channels are often closed with successes (problems were fixed) too, and I don't think that conveys that.

dawnofmidnight avatar Jan 30 '22 19:01 dawnofmidnight

We should link #how-to-get-help in the dormant help channel embed.

Is the justification for this because users will click on a channel in the Dormant category?

minalike avatar Jan 30 '22 23:01 minalike

Thinking about the call to action the embed represents, I think a color could make it more immediately notable to the eye but that color should be neutral. Blurple perhaps? Happens to align the Zzz emote used presently.

Preocts avatar Jan 31 '22 01:01 Preocts

I actually quite like that the embed is not flashy (no icon, plain black border).

@minalike I agree. My stance today is that we could make the embed less cluttered, but still keep it neutral. (A bit like the issue description discusses, ignoring the "implementation" section)

Why was this issue revived all of a sudden?

gustavwilliam avatar Jan 31 '22 07:01 gustavwilliam

I was just looking for possible issues to put on staff meeting agenda.

minalike avatar Jan 31 '22 13:01 minalike

What about a simple embed like this?

Screenshot 2022-10-25 at 07 27 09

Here's the raw text:

This help channel has been closed and it's no longer possible to send messages here. If your question wasn't answered yet, feel free to ask in a new help channel by checking out <#704250143020417084>. To maximize your chances of getting a response, check out this guide on [asking good questions](https://pythondiscord.com/pages/asking-good-questions/).

gustavwilliam avatar Oct 25 '22 05:10 gustavwilliam

We should link #how-to-get-help in the dormant help channel embed.

Is the justification for this because users will click on a channel in the Dormant category?

Yes.

vivekashok1221 avatar Oct 26 '22 08:10 vivekashok1221