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Misleading Dialog Button in Password Reset

Open ahpooch opened this issue 4 months ago • 0 comments

Describe the bug When using the Help Desk functionality to reset a user’s password, if we generate a random password, then after clicking on any of the generated passwords, it is no longer possible to cancel the password reset or edit the selected password. Although the dialog box will have an "OK" button and a [X] button, the result will be identical. However, the presence of the [X] button gives a false impression that the process will be canceled—this is the perception held by employees working with the Help Desk functionality.

To Reproduce Steps to reproduce the behavior:

  1. Go to Help Desk module
  2. Search and open a user that you want to reset password to
  3. Click on 'Change Password'
  4. Click on 'Random Passwords'
  5. Click on any of generated passwords
  6. Now you see the modal window in question. Attached as scrinshot.

Expected behavior Either the [X] button should be removed, or it should be made to cancel the password reset task. An even better solution would be to change the logic of selecting a randomly generated password so that after choosing a generated password, it could be manually adjusted before actually resetting user's password.

Screenshots Image

Desktop (please complete the following information):

  • OS: Windows
  • Browser: Microsoft Edge
  • Version: 142.0.3595.94

ahpooch avatar Dec 09 '25 15:12 ahpooch