Available tags Pronamic Pay WP plugin

[maikeldi]

Hi,

We're using the WP plugin in combination with the Payment Provider Rabo Smart Pay. Currently we're sending only the order ID to Rabo Smart Pay, this makes is difficult for the client to match the orders they see in Rabo Smart Pay with anything they see in their accounting software. Their request is to not receive the order ID but the name of the person who order.

However the available tags are limited. Is it possible to change the available tags?

[remcotolsma]

We can add additional merge tags, but the Rabo Smart Pay merchantOrderId field is limited to 24 characters. It is also quite unusual to include the customer's name in the merchantOrderId field. Matching Rabo Smart Pay orders based on a customer name in accounting software also does not sound like a best practice. Shouldn't the {order_id} ideally also be visible in the accounting program to make it easier to match? We doubt whether adding a merge tag for the customer name is the best solution to the problem. Which accounting program does the customer use? There are no options there to make the {order_id} visible in the accounting software? With a few orders per day, matching based on customer name may still be workable, but based on an {order_id} seems more common to us.