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[Platform] Apple Home App showing message as "Accessory not supported by Home" for CSA Certified Air Conditioner Matter device
Reproduction steps
Hi Team, After pairing CSA certified Matter enabled Air Conditioner with Apple Home, we are getting the following message: "This accessory is not currently supported by the Home." (Attached Screenshot). And, We are not able to control the device through Apple Home.
STEPS TO REPRODUCE Below are the steps we follow to commission the device: 1- Set up HomePod in iPhone. 2- Commission Matter enabled device through QR Code. 3- Device commissioned successfully. 4- After commission when we try to get device details and try to control. There is no option for control device and message showing as: "This accessory is not currently supported by the Home."
Platform
darwin
Platform Version(s)
No response
Type
Manually tested with SDK
(Optional) If manually tested please explain why this is only manually tested
No response
Anything else?
No response
Even with iOS & iPadOS 17.5 Beta it doesn't work. v1.2.0.0 Release was published in Oct 23, 2023. So 165 days have passed and nothing has happened.
@sudhanshgupta Did you open a support case at https://support.apple.com?
@sudhanshgupta What is the actual device type reported by this device?
In general, you should probably file a feedback assistant ticket following the instructions below, and put the ticket id in here so I can follow up.
Feedback assistant ticket:
- File a feedback assistant ticket. https://developer.apple.com/bug-reporting/#feedback-assistant
- Click on the link below using your account: https://feedbackassistant.apple.com/new-form-response
- Choose iOS/iPadOS to file an issue
- Choose the area as Home App and fill in the details of the type of issue and the description
- Technical Information Please provide the following a) Sysdiagnose logs for iPhone / iPad with the timestamp / timeframe of the issue b) Sysdiagnose logs for all the Home Hubs (HomePod mini / HomePod / Apple TV) with the timestamp / timeframe of the issue c) Accessory logs with the timestamp / timeframe of the issue d) mDNS network logs with timestamp / timeframe of the issue e) Video or screenshot describing the issue (optional but beneficial) Please make sure you download and install the profiles for iOS and tvOS as provided here. The instructions are also in these links.
- iOS:
- https://developer.apple.com/bug-reporting/profiles-and-logs/?platform=ios&name=homekit
- https://developer.apple.com/bug-reporting/profiles-and-logs/?platform=ios&name=network
- https://developer.apple.com/bug-reporting/profiles-and-logs/?platform=ios&name=mdns
- tvOS:
- https://developer.apple.com/bug-reporting/profiles-and-logs/?platform=tvos&name=homekit
- https://developer.apple.com/bug-reporting/profiles-and-logs/?platform=tvos&name=network
- https://developer.apple.com/bug-reporting/profiles-and-logs/?platform=tvos&name=mdns For installation instructions, refer to https://developer.apple.com/bug-reporting/profiles-and-logs. Note: Once you have the profile on the iPhone, it will ask you if you want to install it on other devices. Follow the prompts to install on the HomePod, Apple TV, etc., where you have the described issue and reproduce it.
@sudhanshgupta I just checked, and we definitely need that feedback ticket with the relevant sysdiagnose from the HomePod to diagnose this. If you can do that, it would be much appreciated.
@bzbarsky-apple @lboue Just to update the Matter device that we have tried is a Room Air Conditioner (RAC) device type.
Below are the certification details of the Matter Device, that we are trying to use with Apple Home: Certificate ID- CSA23K58MAT42559-24 https://csa-iot.org/csa_product/panasonic-room-air-conditioner-2/
@bzbarsky-apple: We trying to collect all required logs and after that will raise feedback and support tickets and will let you know in this forum. Meanwhile can you please let us know if this device type is supported by Apple Home?
@bzbarsky-apple Raised feedback with all sysdiagnose logs and screenshots:
Details: https://feedbackassistant.apple.com/feedback/13714519 FB13714519
Room Air Conditioner (RAC) device type is currently not supported by Apple Home.
Room Air Conditioner (RAC) device type is currently not supported by Apple Home.
@aajain-com Why? Matter v1.2.0.0 Release was published Oct 23, 2023.
@aajain-com Thanks for the update. Can you please update us on any timeline for Matter enabled RAC and Refrigerator.
@sudhanshgupta Did you get a response from Apple via the Apple support ticket?
@sudhanshgupta @aajain-com Did you get a response from Apple via the Apple support ticket?
@sudhanshgupta @aajain-com Did you get a response from Apple via the Apple support ticket?
@lboue No response. I don't know what the issue is and how long it took to resolve.
@lboue No response. I don't know what the issue is and how long it took to resolve.
@sudhanshgupta How is this possible? You're the one who opened this issue.
Apple Home App showing message as "Accessory not supported by Home" for CSA Certified Air Conditioner Matter device