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Summarize ticket

Open PoeHaH opened this issue 10 months ago • 2 comments

Is there a plan to add a "summarize ticket" option which would allows the AI to shorten and summarize a whole thread? Would be a great addition!

PoeHaH avatar May 14 '25 09:05 PoeHaH

@PoeHaH Right now it doesn't deal with past conversations unless it's included in the customer email message, but perhaps we could look into adding an option "Summarize all messages" in the future.

There's also a setting in FreeScout to include only the last reply or all replies, which could affect it's use.

presswizards avatar May 14 '25 19:05 presswizards

Thanks for clarifying!

PoeHaH avatar May 15 '25 06:05 PoeHaH