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Published 20 hours ago • verified publisher icon prebid

Xandr Off-Center Creative Issue

Open PBDMSFT opened this issue 1 year ago • 1 comments

Kijiji, a Microsoft/Xandr customer, reported multiple instances of creative rendering off-center in Android. They are using the Prebid Mobile SDK along with Xandr's instance of Prebid Server Go (Prebid Server Premium). Given the information and Charles logs shared to date, our engineers have not been able to determine if the problem lies in the app, Prebid Universal Creative, or somewhere else. Contacts at Index Exchange have been troubleshooting as well, but have also had difficulty reproducing the problem.

Screenshot of rendering attached.

Full Charles log from publisher: https://drive.google.com/file/d/1onDOrjAG94X3bo1P_9ACxxbpn0fgPFrP/view?usp=drive_link

bad ads example -disney

PBDMSFT avatar Aug 29 '23 18:08 PBDMSFT

@jsligh Might you be able to take a look at this?

PBDMSFT avatar Oct 09 '23 14:10 PBDMSFT

@PBDMSFT is this still an issue?

jsligh avatar Jun 03 '24 14:06 jsligh

Hi @jsligh We unfortunately were not able to replicate this and determine the cause of the issue. As far as I know, it's still outstanding, but without reproduction we weren't able to make any progress.

PBDMSFT avatar Jun 03 '24 14:06 PBDMSFT

@PBDMSFT I did some research at the time and was also unable to reproduce. I will close but feel free to reopen if you encounter it again.

jsligh avatar Jun 03 '24 14:06 jsligh