Pranav

@jderecho Thanks for addressing the comments. On a quick look, this looks fine. Let me test it out properly and complete the review.

@zahidgu I found something similar on Discourse forums about read timeout. https://meta.discourse.org/t/smtp-net-readtimeout-without-relation-to-net-or-login-problems-smtp-host-is-just-slow/235727 The change here seems fine to me. Would you be able to contribute?

@VSinghhh This is already covered in the SLA feature (v3 release). Putting it into our backlog instead of closing it here just to ensure that the conversation is not lost.

@jacsonsantospht Thanks for the PR. This is great start. The feature is nice to have. To get started with the review, would you able to do the following? 1/ Can...

``` Rack::Timeout::RequestTimeoutException (Request ran for longer than 15000ms ``` This is what I see on the logs. @sumnerevans Do you have any additional insights on why it is taking so...

@parastoo-zakeri Apologies for the delay in response here. Are you on a self-hosted installation? If so, can you see if there is anything in the logs that can help us...

This configuration would allow you to automatically resolve the conversation after a specific time period. Configure the time frame and personalized message to the user below. When a disconnect occurs,...

@CristianDuta Can you please share if the toggle status API doesn't work here? https://www.chatwoot.com/developers/api/#tag/Conversations/operation/toggle-status-of-a-conversation

@iammattmartin Delete single message is available. Are you looking for delete an entire conversation thread?

How do you ensure that there is visibility on mute contacts? Accidental blocks