Mailer Check not working at all

[second2falcon]

Is this a BUG REPORT or FEATURE REQUEST?:

• [x] BUG
• [ ] FEATURE

What happened: When I send an email to my support inbox, I can see it in the webmail portal, but regardless if I do a manual Mailer Check scan, or just wait, Trudesk never seems to recognize there being an email. What did you expect to happen: Trudesk creating a ticket according to the email sent. How to reproduce it (as minimally and precisely as possible): Install Trudesk, setup inboud and outbound mail. Send mail to support inbox.

Anything else we need to know?: Own mailserver running mailcow, but the same issue existed with O365/MS365/Exchange.

Environment:

• Trudesk Version: 1.2.10
• OS (e.g. from /etc/os-release): Default docker-compose stack
• Node.JS Version: v16.14.2
• MongoDB Version: 5.0-focal
• Is this hosted on cloud.trudesk.io: No

[github-actions[bot]]

This issue is stale because it has been open 30 days with no activity. Remove stale label or comment or this will be closed in 5 days.

[ksolomon75]

I am also having this issue, connecting to a mailbox hosted in Google Workspace. The account is set up to use an app password, which works in other apps.

[sudodaemon]

Same issue here. I've set up 4 help desk ticket systems to try them all out. No matter what I try, the mail check never works. Same settings in all the other systems, just doesnt work with TruDesk.

[github-actions[bot]]

This issue is stale because it has been open 30 days with no activity. Remove stale label or comment or this will be closed in 5 days.

[github-actions[bot]]

This issue was closed because it has been stalled for 5 days with no activity.