Choose who receive emails on ticket creation

[jnijland]

Is this a BUG REPORT or FEATURE REQUEST?:

• [ ] BUG
• [x] FEATURE

What happened: When a new ticket is created, every agent gets an email about the new ticket created.

What did you expect to happen: Only a 'default' team receiving an email (e.g., 'Support'). It would be great to choose who receives emails when a ticket is created, this might be a team. This enables you to have first line support who triages incoming tickets and keeps the mailboxes of all the team members clean.

For example when a ticket comes in about a bug, the first line support team staff can ask for more details if required. The developer team would not be bothered yet. After that, if the support team staff can confirm it's an actual issue, they can send a message to the developer team (or maybe even assign the ticket to the developer team, who'll get a mail because they're assigned).

How to reproduce it (as minimally and precisely as possible):

Anything else we need to know?:

Environment:

• Trudesk Version: 1.2.6
• OS (e.g. from /etc/os-release): Debian GNU/Linux (11)
• Node.JS Version: irrelevant
• MongoDB Version: irrelevant
• Is this hosted on cloud.trudesk.io: no