Dealing with orders that contain multiple owners

[driket]

Context

Most of the time, there are different assets owners within a single order. Thus, the delivery operator needs to keep track of the items ownerships.

Extra features development

2 years ago, I’ve modified the plugin to include 3 extra fields for each item in an order :

• “Owner” & “Owner group”. They are automatically sent to inventory items during asset generation.
• “Comment” is a free field allowing to help the delivery operator to know exactly what the item is. Can replace "Owner field" if user is not created yet.

Feedback

Pros:

• Delivery technician doesn’t have to open extra document to find out which assets belongs to which user
• Auto-fills during delivery process seems to be less error prone

Cons:

• Sometimes, the user doesn’t exist in GLPI/LDAP yet when the order is created. Then it’s not possible to process the automatic filling of user’s field in GLPI inventory. The "comment" field is then used as a workaround.

Sharing the modification

While this local modification has been appreciated in-house, I would like to know:

• If this feature worth sharing in a pull request?
• Does this feature break the purpose of the plugin / GLPI / ITIL?
• What would be the common alternatives?

A lighter alternative

To just add one “Comment” field (string) for order items.

Pros:

• More general multi-purpose approach.
• Allow delivery operator to keep track of items ownership within GLPI (without additional documents)
• Help delivery operator to know exactly what the item is

Cons:

• Delivery operator has to fill manually ownership field in inventory

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Regards,

Cédric.

[wawax]

Hi driket,

Thanks a lot for your proposal. Please open a pull request. We'd review it and test it, that's for me the best solution.

Regards