pluginsGLPI
new objects created not listed in "Business rules for assets" part to allow objects choosen to drive tickets flow
Code of Conduct
- [X] I agree to follow this project's Code of Conduct
Is there an existing issue for this?
- [X] I have searched the existing issues
GLPI Version
10.0.16
Plugin version
2.14.9
Bug description
we don't see all new objects created by the plugin in "Business rules for assets" in "rules menu"
Relevant log output
No response
Page URL
http://10.1.230.66/glpi/front/ruleticket.form.php?id=xxxxxx
Steps To reproduce
create a new rules setup name and validate select set assignee group with.. and then dropdown just see internal objects not the new one created with the plugin
Your GLPI setup information
Information about system installation and configuration
GLPI 10.0.15 (/glpi => /var/www/html/glpi-10.0.15) Installation mode: TARBALL Current language:en_GB
Server
Operating system: Linux VMGLPI 6.5.0-41-generic #41~22.04.2-Ubuntu SMP PREEMPT_DYNAMIC Mon Jun 3 11:32:55 UTC 2 x86_64 PHP 8.0.30 apache2handler (Core, FFI, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apache2handler, apcu, bz2, calendar, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, intl, json, ldap, libxml, mbstring, mysqli, mysqlnd, openssl, pcre, pdo_mysql, posix, readline, session, shmop, sockets, sodium, standard, sysvmsg, sysvsem, sysvshm, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib) Setup: max_execution_time="30" memory_limit="128M" post_max_size="50M" safe_mode="" session.save_handler="files" upload_max_filesize="50M" disable_functions="pcntl_alarm,pcntl_fork,pcntl_waitpid,pcntl_wait,pcntl_wifexited,pcntl_wifstopped,pcntl_wifsignaled,pcntl_wifcontinued,pcntl_wexitstatus,pcntl_wtermsig,pcntl_wstopsig,pcntl_signal,pcntl_signal_get_handler,pcntl_signal_dispatch,pcntl_get_last_error,pcntl_strerror,pcntl_sigprocmask,pcntl_sigwaitinfo,pcntl_sigtimedwait,pcntl_exec,pcntl_getpriority,pcntl_setpriority,pcntl_async_signals,pcntl_unshare,"Software: Apache/2.4.52 (Ubuntu) (Apache/2.4.52 (Ubuntu) Server at 10.1.230.66 Port 80 ) Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:131.0) Gecko/20100101 Firefox/131.0 Server Software: (Ubuntu) Server Version: 8.0.39-0ubuntu0.22.04.1 Server SQL Mode: STRICT_TRANS_TABLES,NO_ZERO_IN_DATE,NO_ZERO_DATE,ERROR_FOR_DIVISION_BY_ZERO,NO_ENGINE_SUBSTITUTION Parameters: glpi@localhost/glpidb Host info: Localhost via UNIX socket
PHP version (8.0.30) is supported. Sessions configuration is OK. Allocated memory is sufficient. mysqli extension is installed. Following extensions are installed: dom, fileinfo, filter, libxml, json, simplexml, xmlreader, xmlwriter. curl extension is installed. gd extension is installed. intl extension is installed. zlib extension is installed. The constant SODIUM_CRYPTO_AEAD_XCHACHA20POLY1305_IETF_NPUBBYTES is present. Database engine version (8.0.39) is supported. No files from previous GLPI version detected. The log file has been created successfully. Write access to /var/www/html/glpi-10.0.15/files/_cache has been validated. Write access to /var/www/html/glpi-10.0.15/files/_cron has been validated. Write access to /var/www/html/glpi-10.0.15/files has been validated. Write access to /var/www/html/glpi-10.0.15/files/_dumps has been validated. Write access to /var/www/html/glpi-10.0.15/files/_graphs has been validated. Write access to /var/www/html/glpi-10.0.15/files/_lock has been validated. Write access to /var/www/html/glpi-10.0.15/files/_pictures has been validated. Write access to /var/www/html/glpi-10.0.15/files/_plugins has been validated. Write access to /var/www/html/glpi-10.0.15/files/_rss has been validated. Write access to /var/www/html/glpi-10.0.15/files/_sessions has been validated. Write access to /var/www/html/glpi-10.0.15/files/_tmp has been validated. Write access to /var/www/html/glpi-10.0.15/files/_uploads has been validated. PHP 8.0 is no longer maintained by its community. Even if GLPI still supports this PHP version, an upgrade to a more recent PHP version is recommended. Indeed, this PHP version may contain unpatched security vulnerabilities. Web server root directory configuration is not safe as it permits access to non-public files. See installation documentation for more details. The following directories should be placed outside "/var/www/html/glpi-10.0.15": ‣ "/var/www/html/glpi-10.0.15/files" ("GLPI_VAR_DIR") You can ignore this suggestion if your web server root directory is "/var/www/html/glpi-10.0.15/public". PHP directive "session.cookie_httponly" should be set to "on" to prevent client-side script to access cookie values. OS and PHP are relying on 64 bits integers. exif extension is installed. ldap extension is installed. openssl extension is installed. Following extensions are installed: bz2, Phar, zip. Zend OPcache extension is installed. Following extensions are installed: ctype, iconv, mbstring, sodium. Write access to /var/www/html/glpi-10.0.15/marketplace has been validated. Access to timezone database (mysql) is not allowed.
GLPI constants
GLPI_ROOT: "/var/www/html/glpi-10.0.15" GLPI_CONFIG_DIR: "/var/www/html/glpi-10.0.15/config" GLPI_VAR_DIR: "/var/www/html/glpi-10.0.15/files" GLPI_MARKETPLACE_DIR: "/var/www/html/glpi-10.0.15/marketplace" GLPI_USE_CSRF_CHECK: "1" GLPI_CSRF_EXPIRES: "7200" GLPI_CSRF_MAX_TOKENS: "100" GLPI_USE_IDOR_CHECK: "1" GLPI_IDOR_EXPIRES: "7200" GLPI_ALLOW_IFRAME_IN_RICH_TEXT: false GLPI_SERVERSIDE_URL_ALLOWLIST: ["/^(https?|feed):\/\/[^@:]+(\/.*)?$/"] GLPI_TELEMETRY_URI: "https://telemetry.glpi-project.org" GLPI_INSTALL_MODE: "TARBALL" GLPI_NETWORK_MAIL: "[email protected]" GLPI_NETWORK_SERVICES: "https://services.glpi-network.com" GLPI_MARKETPLACE_ALLOW_OVERRIDE: true GLPI_MARKETPLACE_MANUAL_DOWNLOADS: true GLPI_USER_AGENT_EXTRA_COMMENTS: "" GLPI_DISABLE_ONLY_FULL_GROUP_BY_SQL_MODE: "1" GLPI_AJAX_DASHBOARD: "1" GLPI_CALDAV_IMPORT_STATE: 0 GLPI_DEMO_MODE: "0" GLPI_CENTRAL_WARNINGS: "1" GLPI_TEXT_MAXSIZE: "4000" GLPI_DOC_DIR: "/var/www/html/glpi-10.0.15/files" GLPI_CACHE_DIR: "/var/www/html/glpi-10.0.15/files/_cache" GLPI_CRON_DIR: "/var/www/html/glpi-10.0.15/files/_cron" GLPI_DUMP_DIR: "/var/www/html/glpi-10.0.15/files/_dumps" GLPI_GRAPH_DIR: "/var/www/html/glpi-10.0.15/files/_graphs" GLPI_LOCAL_I18N_DIR: "/var/www/html/glpi-10.0.15/files/_locales" GLPI_LOCK_DIR: "/var/www/html/glpi-10.0.15/files/_lock" GLPI_LOG_DIR: "/var/www/html/glpi-10.0.15/files/_log" GLPI_PICTURE_DIR: "/var/www/html/glpi-10.0.15/files/_pictures" GLPI_PLUGIN_DOC_DIR: "/var/www/html/glpi-10.0.15/files/_plugins" GLPI_RSS_DIR: "/var/www/html/glpi-10.0.15/files/_rss" GLPI_SESSION_DIR: "/var/www/html/glpi-10.0.15/files/_sessions" GLPI_TMP_DIR: "/var/www/html/glpi-10.0.15/files/_tmp" GLPI_UPLOAD_DIR: "/var/www/html/glpi-10.0.15/files/_uploads" GLPI_INVENTORY_DIR: "/var/www/html/glpi-10.0.15/files/_inventories" GLPI_NETWORK_REGISTRATION_API_URL: "https://services.glpi-network.com/api/registration/" GLPI_MARKETPLACE_PLUGINS_API_URI: "https://services.glpi-network.com/api/marketplace/" GLPI_I18N_DIR: "/var/www/html/glpi-10.0.15/locales" GLPI_VERSION: "10.0.15" GLPI_SCHEMA_VERSION: "10.0.15@2eed74704cb07e0bac48b933cbd5c1c356f09629" GLPI_MARKETPLACE_PRERELEASES: false GLPI_MIN_PHP: "7.4.0" GLPI_MAX_PHP: "8.4.0" GLPI_YEAR: "2024"
Libraries
htmlawed/htmlawed version 1.2.14 in (/var/www/html/glpi-10.0.15/vendor/htmlawed/htmlawed) phpmailer/phpmailer version 6.8.0 in (/var/www/html/glpi-10.0.15/vendor/phpmailer/phpmailer/src) simplepie/simplepie version 1.5.8 in (/var/www/html/glpi-10.0.15/vendor/simplepie/simplepie/library) tecnickcom/tcpdf version 6.7.5 in (/var/www/html/glpi-10.0.15/vendor/tecnickcom/tcpdf) michelf/php-markdown in (/var/www/html/glpi-10.0.15/vendor/michelf/php-markdown/Michelf) true/punycode in (/var/www/html/glpi-10.0.15/vendor/true/punycode/src) iamcal/lib_autolink in (/var/www/html/glpi-10.0.15/vendor/iamcal/lib_autolink) sabre/dav in (/var/www/html/glpi-10.0.15/vendor/sabre/dav/lib/DAV) sabre/http in (/var/www/html/glpi-10.0.15/vendor/sabre/http/lib) sabre/uri in (/var/www/html/glpi-10.0.15/vendor/sabre/uri/lib) sabre/vobject in (/var/www/html/glpi-10.0.15/vendor/sabre/vobject/lib) laminas/laminas-i18n in (/var/www/html/glpi-10.0.15/vendor/laminas/laminas-i18n/src) laminas/laminas-servicemanager in (/var/www/html/glpi-10.0.15/vendor/laminas/laminas-servicemanager/src) monolog/monolog in (/var/www/html/glpi-10.0.15/vendor/monolog/monolog/src/Monolog) sebastian/diff in (/var/www/html/glpi-10.0.15/vendor/sebastian/diff/src) donatj/phpuseragentparser in (/var/www/html/glpi-10.0.15/vendor/donatj/phpuseragentparser/src/UserAgent) elvanto/litemoji in (/var/www/html/glpi-10.0.15/vendor/elvanto/litemoji/src) symfony/console in (/var/www/html/glpi-10.0.15/vendor/symfony/console) scssphp/scssphp in (/var/www/html/glpi-10.0.15/vendor/scssphp/scssphp/src) laminas/laminas-mail in (/var/www/html/glpi-10.0.15/vendor/laminas/laminas-mail/src/Protocol) laminas/laminas-mime in (/var/www/html/glpi-10.0.15/vendor/laminas/laminas-mime/src) rlanvin/php-rrule in (/var/www/html/glpi-10.0.15/vendor/rlanvin/php-rrule/src) ramsey/uuid in (/var/www/html/glpi-10.0.15/vendor/ramsey/uuid/src) psr/log in (/var/www/html/glpi-10.0.15/vendor/psr/log/Psr/Log) psr/simple-cache in (/var/www/html/glpi-10.0.15/vendor/psr/simple-cache/src) psr/cache in (/var/www/html/glpi-10.0.15/vendor/psr/cache/src) league/csv in (/var/www/html/glpi-10.0.15/vendor/league/csv/src) mexitek/phpcolors in (/var/www/html/glpi-10.0.15/vendor/mexitek/phpcolors/src/Mexitek/PHPColors) guzzlehttp/guzzle in (/var/www/html/glpi-10.0.15/vendor/guzzlehttp/guzzle/src) guzzlehttp/psr7 in (/var/www/html/glpi-10.0.15/vendor/guzzlehttp/psr7/src) glpi-project/inventory_format in (/var/www/html/glpi-10.0.15/vendor/glpi-project/inventory_format/lib/php) wapmorgan/unified-archive in (/var/www/html/glpi-10.0.15/vendor/wapmorgan/unified-archive/src) paragonie/sodium_compat in (/var/www/html/glpi-10.0.15/vendor/paragonie/sodium_compat/src) symfony/cache in (/var/www/html/glpi-10.0.15/vendor/symfony/cache) html2text/html2text in (/var/www/html/glpi-10.0.15/vendor/html2text/html2text/src) symfony/css-selector in (/var/www/html/glpi-10.0.15/vendor/symfony/css-selector) symfony/dom-crawler in (/var/www/html/glpi-10.0.15/vendor/symfony/dom-crawler) twig/twig in (/var/www/html/glpi-10.0.15/vendor/twig/twig/src) twig/string-extra in (/var/www/html/glpi-10.0.15/vendor/twig/string-extra) symfony/polyfill-ctype not found symfony/polyfill-iconv not found symfony/polyfill-mbstring not found symfony/polyfill-php80 not found symfony/polyfill-php81 in (/var/www/html/glpi-10.0.15/vendor/symfony/polyfill-php81) symfony/polyfill-php82 in (/var/www/html/glpi-10.0.15/vendor/symfony/polyfill-php82) league/oauth2-client in (/var/www/html/glpi-10.0.15/vendor/league/oauth2-client/src/Provider) league/oauth2-google in (/var/www/html/glpi-10.0.15/vendor/league/oauth2-google/src/Provider) thenetworg/oauth2-azure in (/var/www/html/glpi-10.0.15/vendor/thenetworg/oauth2-azure/src/Provider)
LDAP directories
Server: '10.1.230.10', Port: '389', BaseDN: 'DC=medipole,DC=pri', Connection filter: '(&(objectClass=user)(objectCategory=person)(!(userAccountControl:1.2.840.113556.1.4.803:=2)))', RootDN: '[email protected]', Use TLS: none
SQL replicas
Not active
Notifications
Way of sending emails: SMTP ([email protected])
Plugins list
treeview Name: Arborescence Version: 1.9.1 State: Not installed
Install Method: Marketplace badges Name: Badges Version: 2.6.0 State: Not installed
Install Method: Marketplace datainjection Name: Data Injection Version: 2.13.5 State: Installed / not activated
Install Method: Manual genericobject Name: Gestion d'objets Version: 2.14.9 State: Enabled
Install Method: Manual mreporting Name: Plus de rapports Version: 1.8.2 State: Installed / not activated
Install Method: Manual
Anything else?
No response
hi @ciberfred
Please retry from GLPI Latest version
Your GLPI setup information
GLPI 10.0.15 (/glpi => /var/www/html/glpi-10.0.15)
Installation mode: TARBALL
Current language:en_GB
hi @ciberfred
Please retry from GLPI Latest version
Your GLPI setup information
GLPI 10.0.15 (/glpi => /var/www/html/glpi-10.0.15) Installation mode: TARBALL Current language:en_GB
same problem with lastiest version of glpi and plugin even with object type active for tickets.
There has been no activity on this issue for some time and therefore it is considered stale and will be closed automatically in 10 days.
If this issue is related to a bug, please try to reproduce on latest release. If the problem persist, feel free to add a comment to revive this issue. If it is related to a new feature, please open a topic to discuss with community about this enhancement on suggestion website.
You may also consider taking a subscription to get professionnal support or contact GLPI editor team directly.
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