Incorrect Assignment Issue in FormCreator for Group Tickets in GLPI

[gabsLid]

Describe the bug When using FormCreator to create tickets, if the assigned technician is a group, FormCreator incorrectly assigns the requester as the technician. This should not happen; only the group should be assigned.

To Reproduce

• Steps to reproduce the behavior:

• Create a form and set a target.

• Specify the actors for the ticket, where the requester is the author and the assigned technician is a specific group.

• Use the form to open a ticket.

• The ticket author incorrectly appears as both the requester and the assigned technician.

• Expected behavior

• The ticket should display only the group in the assigned field, not both the group and the ticket author.

Screenshots

GLPI / Plugins (please complete the following information):

• GLPI Version:
• GLPI 10.0.15
• Installation mode: GIT
• Current language: pt_BR

Server:

• Operating system: Linux ip-172-31-34-137 6.8.0-1019-aws
• PHP 8.2.25 apache2handler
• Software: Apache/2.4.58 (Ubuntu)
• Server Version: 10.11.8-MariaDB
• Database engine version: 10.11.8

Plugins:

• Form Creator: Version 2.13.9 (Enabled, Manual Install)
• GLPI Inventory: Version 1.4.0 (Enabled, Marketplace)
• Oauth IMAP: Version 1.4.3 (Enabled, Marketplace)
• Trademark: Version 1.4.1 (Enabled, Manual Install)

Desktop (please complete the following information):

• OS: Windows

• Browser: Chrome

• Version: 11

• Smartphone (please complete the following information):

• Device: iPhone 11

• OS: iOS 18

• Browser: default browser, Chrome

• Version: [Please fill in version]

Additional context Add any other context about the problem here.

[btry]

Hi

Is the user added as technician the same as the user who fill the form ? If yes, checn on the personal preferences if the option below is enabled. This may be the cause of your problem

[gabsLid]

it's like this!