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Form error - GLPI 10.0.15, FormCreator 2.13.9

Open Gitnor77 opened this issue 1 year ago • 5 comments

Hi, I have a problem with ticket (via formcreator).

When the request is registered, the realizer is automatically added (and works properly, the status of the request changes to pending). This is due to the form settings [Administration -> Forms -> Name -> Targets -> [name target ticket] -> Actors -> Assigned to]

The bug is that when an implementer adds a response, it automatically removes the implementer from the request and changes the status to “New.”

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Everything worked fine with GLPI version 10.0.14 and FormCreator 2.13.8, but I did an upgrade at the same time.

GLPI / Plugins (please complete the following information):

  • GLPI version 10.0.15
  • FormCreator 2.13.9

A request for help in solving the problem.

Gitnor77 avatar May 14 '24 07:05 Gitnor77

@btry can you help us?

Gitnor77 avatar May 17 '24 07:05 Gitnor77

I have same problem!

JeanBuchweitz avatar May 20 '24 14:05 JeanBuchweitz

I have same problem!

Do you have Escalation installed? Deactivate.

Gitnor77 avatar May 21 '24 09:05 Gitnor77

When trying to install formcreator on glpi 10.0.15 through the marketplace, the error appears: The database schema is not consistent with the previous version of Formcreator 2.14.0-dev. To see the logs, run the command bin/console glpi:plugin:install formcreator -f

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When following the step-by-step instructions given by the server, a new error appears and does not install

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gspgaby avatar May 22 '24 17:05 gspgaby

Please deactivate Escalation plugin is not a solution. Can you update us on this issue ?

enumanc avatar May 28 '24 21:05 enumanc