[GLPI 10.0.10][Formcreator 2.13.8 ] Use the "Tickets" menu instead of "My requests for assistance"

[usrqmor]

Hi,

I'm using the "Helpdesk mode : Service catalog" in the entity menu with Formcreator. But my users have some issues with the menu "My requests for assistance".

I would like to use the "Tickets" menu from the GLPI helpdesk mode.

I asked the question in this issue. I try to modify the fr_FR.po file in the folder locale of the plugin but it didn't work. I'm assuming I m not modifying the good line.

Could you help me ? Thanks for your help,

Best regards.

[btry]

Hi

.po files are a human readable file which are converted into .mo files. .mo files are used for translations by GLPI.

Also, Formcreator shows things which are not tickets, then I would not recommend to rename this menu entry this way.

[usrqmor]

Hi @btry,

Thanks for the reply. I only try this on a test instance.

In order to see tickets instead of forms reply, I may have to see the php files(I know it's not recommended too). Some of the problems are that my users can't add documents in a followoup or can't reopen ticket from a form with the menu "My requests for assistance".

Is it normal ?

Thanks in advance

[btry]

The plugiin tries to be iso fucntional with simplified interface. I don't remember how GLPI and Formcreator behave for these use cases.

Just see if GLPI allows the user ti reopen a ticket. I'm not sure, I believe the answer is no. Formcreator should behave the same.

However if you see a difference of behaviour I won't fix it because the plugin reached end of live. Changing such behaviour is more a feature and I provide only bugfixes now. See the README file of the project in the "Code" tab.