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Pending reason column is not displayed in the self-service profile when the form creator is active

Open wc55 opened this issue 1 year ago • 0 comments

Describe the bug When the form creator is enabled, the pending reason column does not appear for the self-service profile when it accesses "Tickets".

The test was carried out on versions 10.0.10 and 10.0.11 of GLPI and versions 2.13.7 and 2.13.8 of form creator.

To Reproduce

  1. Activate the pending reason column image

  2. Switch to the self-service profile of a user who has an open ticket

  3. Check if the column is showing

Expected behavior When the form creator is not active, the pending reason column is displayed for the self-service profile, so I believe that the form creator should not interfere with this display

Screenshots Situation 1

Plugin enabled: image

Assistance > My requests for assistance:

image

Situation 2 Plugin disabled:

image

Tickets image

GLPI / Plugins (please complete the following information):

  • GLPI version 10.0.10 and 10.0.11

Add any other context about the problem here.

I did a new installation with only the form creator and the behavior was the same

wc55 avatar Dec 14 '23 18:12 wc55