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Published 20 hours ago • verified publisher icon pluginsGLPI

Automatic assignment of technical manager does not works

Open paidge opened this issue 2 years ago • 12 comments

Describe the bug Since I updated GLPI v9.5 and formCreator v2.12.5 to v10.0.3 and v2.13.1, automatic assignments based on device then category seems working only for technical group and not for technical manager when a ticket is created with a form. Auto-assignment for technical manager works when I create a ticket without formCreator.

To Reproduce Steps to reproduce the behavior:

  1. Set your entity to assign automatically a ticket from device then category
  2. Create an application with a technical manager (and, optionnaly, with a technical group)
  3. Create a form including a question (type GLPI Object > Applications), a title and a description
  4. Add a target ticket on this form ( The ticket's answer "Associated elements" must correspond to the question)
  5. Fill and submit the form
  6. See that auto-assignment did not work for the technical manager

Expected behavior The auto-assignment should be effective for the technical manager

GLPI / Plugins (please complete the following information):

  • GLPI version 10.0.3
  • FormCreator v2.13.1

paidge avatar Oct 12 '22 12:10 paidge

I just reinstalled my GLPI v9 backup (with formcreator v2.12.5). The automatic assignment works when I fill my form. Then, I updated this instance to GLPI v10.0.3 and FormCreator v2.13.1 and the automatic assignment doesn't work anymore :(

paidge avatar Oct 14 '22 11:10 paidge

Auto assignements based on category work. But not on device.

paidge avatar Oct 14 '22 13:10 paidge

Please be patient, I'm busy for now and I cannot handle this issue fast. Remember that community support is at best effort.

btry avatar Oct 14 '22 13:10 btry

Yes. I'm aware of that. I just give some clues for digging the problem ;) Sorry if it seems like spam.

paidge avatar Oct 14 '22 13:10 paidge

No problem, they may be useful to find the problem faster.

btry avatar Oct 14 '22 13:10 btry

After some other tests, I noticed that the auto-assignment works well for technical groups. The problem concerns only the technical manager. So I updated the issue.

paidge avatar Oct 18 '22 12:10 paidge

i remove bug label as I'm not sure this case is covered by the plugin. Still no time to investigate right now. Please be patient.

btry avatar Oct 18 '22 12:10 btry

Hi

I compared Formcreator and GLPI across 9.5 and 10. It looks like I can reproduce the regression also when creating a ticket in GLPI 10 without Formcreator . Can you check if you reproduce as well ?

btry avatar Oct 26 '22 09:10 btry

I said :

Auto-assignment for technical manager works when I create a ticket without formCreator.

I 'll try again next monday for the feedback

paidge avatar Oct 27 '22 00:10 paidge

I'll double check on my side if I missed something.

btry avatar Oct 27 '22 07:10 btry

Hi, I have the same issue, the auto assignement only works when i create a ticket without FormCreator.

GLPI version 10.0.5 FormCreator v2.13.4

Ez3kield avatar Jan 25 '23 09:01 Ez3kield

Hi, The issue is still present in version 2.13.5. Any progress on finding the cause?

Ez3kield avatar Apr 17 '23 13:04 Ez3kield