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auto-ticket created through webservice is not reflecting on additional field table in glpi
Hi,
in my setup automatic tickets are getting created through 'webservice' plugin. But the ticket ids are not reflecting on additional field table (glpi_plugin_fields_ticketadditionalinfos in my case ) in glpi database, while manually created tickets are visible in table. PFB for details
MariaDB [glpi955]> select * from glpi_plugin_fields_ticketadditionalinfos \G; *************************** 1. row *************************** id: 1 items_id: 2 itemtype: Ticket plugin_fields_containers_id: 1 customerfield: cihostnamefield: productfield: ciipfield: productversionfield: ciownerfield: environmentfield: *************************** 2. row *************************** id: 2 items_id: 10 itemtype: Ticket plugin_fields_containers_id: 1 customerfield: cihostnamefield: productfield: ciipfield: productversionfield: ciownerfield: environmentfield: 2 rows in set (0.000 sec)
ERROR: No query specified
MariaDB [glpi955]>
the user, used to create auto ticket is having 'Admin' profile assigned & have 'Write' access on the plugin.
kindly validate what's getting wrong here
### Plugin details
fields Name: Additional Fields Version: 1.12.6 State: Enabled behaviors Name: Behaviours Version: 2.5.0 State: Enabled formcreator Name: Form Creator Version: 2.11.3 State: Enabled mreporting Name: More Reporting Version: 1.7.3 State: Enabled moreticket Name: More ticket Version: 1.6.1 State: Enabled mydashboard Name: My Dashboard Version: 1.8.1 State: Enabled timezones Name: Timezones Version: 2.5.2 State: Enabled webservices Name: Web Services Version: 2.1.0 State: Enabled
Operating system: Linux 3.10.0-1160.15.2.el7.x86_64
PHP: 7.4.19
Web: Apache/2.4.6 () OpenSSL/1.0.2k-fips PHP/7.4.19 ()
DB: MariaDB Server V-10.4.4