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Published 20 hours ago • verified publisher icon plexinc

Laggy Playback on MacBook Pro 16" 5K external display

Open mada199122 opened this issue 4 years ago • 5 comments

I'm experiencing laggy playback with every kind of videos on my MacBook Pro 16" (i9 2.4 GHz, 64 GB RAM, Radeon 5500M 8GB VRAM) when I use the app in full screen mode on my external LG 5k Ultrafine display. I'm using your latest build App 4.26.1.

If I resize the window to less then half of the area of the screen the playback is ok. (on the integrated display of the MacBook Pro no issue)

mada199122 avatar Mar 07 '20 08:03 mada199122

Hi @mada199122 what are the resolutions of your two displays? Are you using display scaling on either display? If so, what's the scale setup?

mseeley avatar Mar 10 '20 20:03 mseeley

I'm using your latest build App 4.26.1.

To confirm. Are you using Plex Media Player or the hosted web app. At the moment the two apps share the same version number.

mseeley avatar Mar 10 '20 20:03 mseeley

The resolution of the display is 5120 x 2880 I haven't touch any setting about scaling I'm using the default value.

About the version I'm using this one https://github.com/plexinc/plex-media-player/releases/tag/v2.52.2.1056-29c49026

mada199122 avatar Mar 13 '20 15:03 mada199122

Thanks @mada199122, we'll take a look.

mseeley avatar Mar 17 '20 21:03 mseeley

do you have any news? I'm still experiencing the bug...

mada199122 avatar Sep 04 '21 09:09 mada199122