play-games-plugin-for-unity icon indicating copy to clipboard operation
play-games-plugin-for-unity copied to clipboard

@Dilip-007 Thanks for bearing with us as we investigate your issue.

Open devilshezi0 opened this issue 1 year ago • 2 comments

@Dilip-007 Thanks for bearing with us as we investigate your issue.

Would you be able to verify that you are calling MuxStatsExoPlayer.release() when the user is done consuming your media? This is required, or else subsequent playback sessions may be recorded this way.

Can you also examine the View ID of your duplicate views, and if they are the same across all the duplicated views, or if they are different?

Thank you!

Originally posted by @daytime-em in https://github.com/muxinc/mux-stats-sdk-exoplayer/issues/282#issuecomment-1477097114

devilshezi0 avatar Apr 03 '23 21:04 devilshezi0

@Dilip-007 Thanks for bearing with us as we investigate your issue.

Would you be able to verify that you are calling MuxStatsExoPlayer.release() when the user is done consuming your media? This is required, or else subsequent playback sessions may be recorded this way.

Can you also examine the View ID of your duplicate views, and if they are the same across all the duplicated views, or if they are different?

Thank you!

Originally posted by @daytime-em in https://github.com/muxinc/mux-stats-sdk-exoplayer/issues/282#issuecomment-1477097114

devilshezi0 avatar Apr 03 '23 21:04 devilshezi0

Hi Team, We found the issue & it is fixed now. MuxStatsExoPlayer.release() was getting called twice. Thanks for the support.

Thanks & Regards Dilip Patel

On Tue, Apr 4, 2023 at 2:51 AM devilshezi0 @.***> wrote:

@Dilip-007 https://github.com/Dilip-007 Thanks for bearing with us as we investigate your issue.

Would you be able to verify that you are calling MuxStatsExoPlayer.release() when the user is done consuming your media? This is required, or else subsequent playback sessions may be recorded this way.

Can you also examine the View ID of your duplicate views, and if they are the same across all the duplicated views, or if they are different?

Thank you!

Originally posted by @daytime-em https://github.com/daytime-em in muxinc/mux-stats-sdk-exoplayer#282 (comment) https://github.com/muxinc/mux-stats-sdk-exoplayer/issues/282#issuecomment-1477097114

— Reply to this email directly, view it on GitHub https://github.com/playgameservices/play-games-plugin-for-unity/issues/3243, or unsubscribe https://github.com/notifications/unsubscribe-auth/A6B2WAM75S5V3ZM643S25QDW7M5L7ANCNFSM6AAAAAAWR3H5U4 . You are receiving this because you were mentioned.Message ID: @.***>

Dilip-007 avatar Apr 05 '23 08:04 Dilip-007