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Failed retrieving non-default mailbox categories

Open Raiden38 opened this issue 5 years ago • 4 comments

In my outlook, I have maybe 15 different categories however, in the application, it only show the default Blue/Yellow/Orange/Red/Green/Violet categories. So I am not able to select wich category I want to sync. A retreive option would be nice! :)

Raiden38 avatar Aug 26 '19 16:08 Raiden38

That sounds like a bug - it should pick up any custom categories stored in your mailbox.

:spiral_notepad: Could you provide your OGcalsync.log file (see instructions) after you have started OGCS.

phw198 avatar Sep 05 '19 20:09 phw198

The error message I have is this:

2019-09-09 08:00:21,806 WARN  1 OutlookGoogleCalendarSync.OutlookOgcs.Categories [0] -  Failed getting non-default mailbox categories. La référence d'objet n'est pas définie à une instance d'un objet.
2019-09-09 08:00:21,806 DEBUG  1 OutlookGoogleCalendarSync.OutlookOgcs.Categories [0] -  Reverting to default mailbox categories.

This is the log file. I am using Outlook 2016 Thanks! :) OGcalsync.log

Raiden38 avatar Sep 09 '19 12:09 Raiden38

:package: Please could you apply hotfix v2.8.1.9.zip (see instructions for applying) - it has some extra logging that will hopefully pin down what the course is.

I'm thinking it might be a language issue and inside Outlook, it's French for "categories"...

phw198 avatar Sep 22 '19 16:09 phw198

I am having this problem (no French connection!). Some of the Outlook categories appeared in the list, but not all. I am on 2.9.2.0, and have forced a Full Sync from Outlook to Google. Logfile will be attached. Screen Shot 2021-12-19 at 11 36 34 AM

BrianBEgan avatar Dec 19 '21 20:12 BrianBEgan