OGCS Freezes at Adding Listener

[Devo7v]

Checklist:-

• [X] Upgrade to the latest release (alpha if available)
• [X] Reproduce the issue
• [X] Complete the information below
• [X] Provide your OGcalsync.log file (see how-to)

OGCS Version: v2.9.5.0 Edition: Portable
Sync Direction: O->G

Bug Description
For the past month or so, whenever I open OGCS it causes Outlook to lock up. Looking through the log file it continually freezes at "OutlookGoogleCalendarSync.OutlookOgcs.ExplorerWatcher [35] - Adding listener for Explorer '19073 - dd****k@g*****n.com - Outlook' It also spawns 6 versions of msedgewebview2.exe in the task manager. Ending the OGCS exe unlocks Outlook so I'm trying to figure out why OGCS is getting stuck. Any help would be appreciated.

Steps to Reproduce the Issue

1. Open OGCS

Any other information
Windows Version: 10.0.19044 Build 19044 Outlook Version: 2207 (Build 15427.20194 Click-to-Run) :paperclip: Attach your OGcalsync.log file. OGcalsync.log

[Devo7v]

Turns out that it doesn't crash the program, but it does freeze for upwards of 8 minutes. Thoughts? I've uploaded a new log.

OGcalsync.log

[phw198]

I don't think it's the listener that's causing the delay, but the accessing of the Public Folder:

Failed to get EntryID for folder: Public Folders - <your email>`
The file C:\Users\dd****k\AppData\Local\Microsoft\Outlook\dd****k@g*****n.com - new.ost is in use and cannot be accessed. 
Close any application that is using this file, and then try again. You might need to restart your computer.

Is this a new folder that was added? Can you access it manually / do you actually need it / can it be removed? What's on the new.ost and any idea what else is locking it?

[Devo7v]

You're correct, it is the Public folder locking things up. It looks like IT is doing away with that and Outlook doesn't care until I try to access it (Outlook locks up until it throws up an error). Since it doesn't seems like I'm going to be able to remove that from the Outlook interface, is there a way I can remove it from config files or alternatively, prevent OGCS from trying to access it on start up?

[github-actions[bot]]

This issue has been marked dormant because the last update is at least 30 days ago. If no update is made with the next 7 days, the issue will be closed.

[Devo7v]

I'm going to close it. This is an issue on my end since the Public folder is inaccessible as you described. I spoke with IT and it looks like nothing is going to change in the short term.

It would be nice if there was a way to prevent this within OGCS, to somehow only allow OGCS to access / query specific folders.

[Devo7v]

While I believe this isn't necessarily an issue with OGCS, is there a way to reduce the time it takes to error out? Currently it searches for the Public folder as described and freezes everything for 8 minutes until OGCS finally results in an error and moves on. Would it be possible to reduce this time?

2022-12-02 08:54:03,637 DEBUG 1 OutlookGoogleCalendarSync.OutlookOgcs.ExplorerWatcher [35] - Adding listener for Explorer 'Inbox - dd****k@g*****n.com - Outlook' 2022-12-02 09:02:46,224 DEBUG 1 OutlookGoogleCalendarSync.Forms.Main [312] - Failed to get EntryID for folder: Public Folders - dd****k@g*****n.com

[phw198]

Hi @Devo7v

Maybe you could try changing the timeout for the overall email account: File > Account Settings > Manage Profiles > Email Accounts > Select the account, then Change... > More Settings... > Advanced > Server Timeouts

[github-actions[bot]]

This issue has been marked dormant because the last update is at least 30 days ago. If no update is made with the next 7 days, the issue will be closed.