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Published 20 hours ago • verified publisher icon pergolafabio

Detect when a unit is freezed or not responding.

Open giacomitti opened this issue 1 year ago • 6 comments

Is there an existing feature request for this?

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Add-on

Doorbell

Your feature request

My KV6113 sometimes freeze I need to reset by turning off/on the POE port of switch. Will be very nice if the Addon can trigger alert when this situation is detected.

Above the log when the device is freezes: [2023-10-07 06:57:20.149][DBG] [0]CUser::SendHeartWithExceptCB network error[10], times[1] [2023-10-07 06:57:20.149][ERR] [0]Exception changes 1 [2023-10-07 06:57:20.149][DBG] CUser::ProcessException[0] [2023-10-07 06:57:35.908][DBG] Alarm chan [0] recv timeout[2]! [2023-10-07 06:58:05.943][DBG] Alarm chan [0] recv timeout[2]! [2023-10-07 06:58:35.975][DBG] Alarm chan [0] recv timeout[2]! [2023-10-07 06:59:06.005][DBG] Alarm chan [0] recv timeout[2]! [2023-10-07 06:59:20.159][DBG] [0]CUser::SendHeartWithExceptCB network error[10], times[1] [2023-10-07 06:59:20.159][ERR] [0]Exception changes 1 [2023-10-07 06:59:20.159][DBG] CUser::ProcessException[0] [2023-10-07 06:59:36.030][DBG] Alarm chan [0] recv timeout[2]! [2023-10-07 07:00:11.074][DBG] Alarm chan [0] recv timeout[2]! [2023-10-07 07:00:36.093][DBG] Alarm chan [0] recv timeout[2]! [2023-10-07 07:01:06.153][DBG] Alarm chan [0] recv timeout[2]! [2023-10-07 07:01:20.181][DBG] [0]CUser::SendHeartWithExceptCB network error[10], times[1] [2023-10-07 07:01:20.181][ERR] [0]Exception changes 1 [2023-10-07 07:01:20.181][DBG] CUser::ProcessException[0] [2023-10-07 07:01:36.184][DBG] Alarm chan [0] recv timeout[2]! [2023-10-07 07:02:06.233][DBG] Alarm chan [0] recv timeout[2]! [2023-10-07 07:02:36.265][DBG] Alarm chan [0] recv timeout[2]! [2023-10-07 07:03:06.307][DBG] Alarm chan [0] recv timeout[2]! [2023-10-07 07:03:20.213][DBG] [0]CUser::SendHeartWithExceptCB network error[10], times[1] [2023-10-07 07:03:20.213][ERR] [0]Exception changes 1 [2023-10-07 07:03:20.213][DBG] CUser::ProcessException[0] [2023-10-07 07:03:36.346][DBG] Alarm chan [0] recv timeout[2]! [2023-10-07 07:04:06.388][DBG] Alarm chan [0] recv timeout[2]! [2023-10-07 07:04:36.429][DBG] Alarm chan [0] recv timeout[2]! [2023-10-07 07:05:11.480][DBG] Alarm chan [0] recv timeout[2]! [2023-10-07 07:05:20.235][DBG] [0]CUser::SendHeartWithExceptCB network error[10], times[1] [2023-10-07 07:05:20.235][ERR] [0]Exception changes 1 [2023-10-07 07:05:20.235][DBG] CUser::ProcessException[0] [2023-10-07 07:05:41.515][DBG] Alarm chan [0] recv timeout[2]! [2023-10-07 07:06:11.532][DBG] Alarm chan [0] recv timeout[2]! [2023-10-07 07:06:41.572][DBG] Alarm chan [0] recv timeout[2]! [2023-10-07 07:07:11.601][DBG] Alarm chan [0] recv timeout[2]! [2023-10-07 07:07:20.281][DBG] [0]CUser::SendHeartWithExceptCB network error[10], times[1] [2023-10-07 07:07:20.281][ERR] [0]Exception changes 1 [2023-10-07 07:07:20.281][DBG] CUser::ProcessException[0] [2023-10-07 07:07:41.646][DBG] Alarm chan [0] recv timeout[2]!

giacomitti avatar Oct 07 '23 11:10 giacomitti

I hope I can reproduce the same error if I take out the UTP :-)

pergolafabio avatar Oct 07 '23 11:10 pergolafabio

In my case I still can ping the device, but the device does not respond any ISAPI request.

Below the test code I use to test if the device is responding and reset it from the switch: ` import requests from requests.auth import HTTPDigestAuth import time

s = requests.Session() r = requests.Response erro = False

try: r = s.get('http://10.10.10.23/ISAPI/System/deviceInfo', auth = HTTPDigestAuth('admin', 'xxxxxxx'), timeout=5) r.raise_for_status() except requests.exceptions.HTTPError as errh: print ("Http Error:",errh) erro = True except requests.exceptions.ConnectionError as errc: print ("Error Connecting:",errc) erro = True except requests.exceptions.Timeout as errt: print ("Timeout Error:",errt) erro = True except requests.exceptions.RequestException as err: print ("OOps: Something Else",err) erro = True print(erro) if erro == True: r = s.post('http://10.10.10.3/logon.cgi', data={'username': 'admin', 'password': 'xxxxxx', 'logon': 'Login'}, timeout=5) r = s.post('http://10.10.10.3/poe_port_config.cgi', data={'aaplay': 'Apply', 'name_pstate': '1', 'sel_16': '1'}, timeout=5) time.sleep(1) r = s.post('http://10.10.10.3/poe_port_config.cgi', data={'aaplay': 'Apply', 'name_pstate': '2', 'sel_16': '1'}, timeout=5) `

giacomitti avatar Oct 07 '23 12:10 giacomitti

In my case I still can ping the device, but the device does not respond any ISAPI request.

Below the test code I use to test if the device is responding and reset it from the switch:

import requests
from requests.auth import HTTPDigestAuth
import time

s = requests.Session()
r = requests.Response
erro = False

try:
    r = s.get('http://10.10.10.23/ISAPI/System/deviceInfo', auth = HTTPDigestAuth('admin', 'xxxxxxxxxx'), timeout=5)
    r.raise_for_status()
except requests.exceptions.HTTPError as errh:
    print ("Http Error:",errh)
    erro = True
except requests.exceptions.ConnectionError as errc:
    print ("Error Connecting:",errc)
    erro = True
except requests.exceptions.Timeout as errt:
    print ("Timeout Error:",errt)
    erro = True
except requests.exceptions.RequestException as err:
    print ("OOps: Something Else",err)
    erro = True
print(erro)
if erro == True:
    r = s.post('http://10.10.10.3/logon.cgi', data={'username': 'admin', 'password': 'xxxxxxxx', 'logon': 'Login'}, timeout=5)
    r = s.post('http://10.10.10.3/poe_port_config.cgi', data={'aaplay': 'Apply', 'name_pstate': '1', 'sel_16': '1'}, timeout=5)
    time.sleep(1)
    r = s.post('http://10.10.10.3/poe_port_config.cgi', data={'aaplay': 'Apply', 'name_pstate': '2', 'sel_16': '1'}, timeout=5)

giacomitti avatar Oct 07 '23 12:10 giacomitti

You caan also just make a rest sensor in HA, no need for a script...

But anyway, I can't do that, I need to know the state from within the SDK login session, not gonna do an external poll command...

If you unplug the UTP cable, do you see the same kind of error in addon log?

pergolafabio avatar Oct 07 '23 12:10 pergolafabio

Yes, I can make a sensor in HA, but will be nice if the Addon have a "Online" status for all devices.

Maybe a trigger for this exception can help, if you want I can teste it: [2023-10-07 07:01:20.181][DBG] [0]CUser::SendHeartWithExceptCB network error[10], times[1] [2023-10-07 07:01:20.181][ERR] [0]Exception changes 1 [2023-10-07 07:01:20.181][DBG] CUser::ProcessException[0] [2023-10-07 07:01:36.184][DBG] Alarm chan [0] recv timeout[2]! [2023-10-07 07:02:06.233][DBG] Alarm chan [0] recv timeout[2]! [2023-10-07 07:02:36.265][DBG] Alarm chan [0] recv timeout[2]! [2023-10-07 07:03:06.307][DBG] Alarm chan [0] recv timeout[2]!

I turned off the POE for the device (almost the same of unplug the UTP cable) and got: [2023-10-07 11:09:19.227][DBG] Alarm chan [0] recv timeout[2]! [2023-10-07 11:09:49.255][DBG] Alarm chan [0] recv timeout[2]! [2023-10-07 11:09:54.258][DBG] Alarm chan [0] recv timeout[3]! [2023-10-07 11:09:59.266][DBG] Alarm chan [0] recv timeout[4]! [2023-10-07 11:10:04.263][DBG] Alarm chan [0] recv timeout[5]! [2023-10-07 11:10:09.267][DBG] Alarm chan [0] recv timeout[6]! [2023-10-07 11:10:14.271][INF] [0] CArmingSession::TimeoutCallBack Create ReConnectThread SUCC [2023-10-07 11:10:14.271][DBG] Alarm chan [0] reconnect thread start! [2023-10-07 11:10:14.271][DBG] Alarm chan [0] LinkToDVR! [2023-10-07 11:10:17.775][ERR] Private connect 10.10.10.23:8000 sock=187 this=0x3c919414 cmd=0x111020 sys_err=110, timeout= 3500 [2023-10-07 11:10:17.775][ERR] [0] CArmingSession::LinkToDVR, CreateLink Failed, Cmd[1118240], Reconnect ID[-1] [2023-10-07 11:10:17.775][ERR] ReConnect Alarm chan [0] LinkToDVR failed![err:7] [2023-10-07 11:10:22.780][DBG] Alarm chan [0] LinkToDVR! [2023-10-07 11:10:25.836][ERR] Private connect 10.10.10.23:8000 sock=187 this=0x3c919414 cmd=0x111020 sys_err=113, timeout= 3500 [2023-10-07 11:10:25.836][ERR] [0] CArmingSession::LinkToDVR, CreateLink Failed, Cmd[1118240], Reconnect ID[-1] [2023-10-07 11:10:25.836][ERR] ReConnect Alarm chan [0] LinkToDVR failed![err:7] [2023-10-07 11:10:30.842][DBG] Alarm chan [0] LinkToDVR! [2023-10-07 11:10:33.900][ERR] Private connect 10.10.10.23:8000 sock=187 this=0x3c919414 cmd=0x111020 sys_err=113, timeout= 3500 [2023-10-07 11:10:33.900][ERR] [0] CArmingSession::LinkToDVR, CreateLink Failed, Cmd[1118240], Reconnect ID[-1] [2023-10-07 11:10:33.900][ERR] ReConnect Alarm chan [0] LinkToDVR failed![err:7] [2023-10-07 11:10:38.908][DBG] Alarm chan [0] LinkToDVR! [2023-10-07 11:10:41.964][ERR] Private connect 10.10.10.23:8000 sock=187 this=0x3c919414 cmd=0x111020 sys_err=113, timeout= 3500 [2023-10-07 11:10:41.964][ERR] [0] CArmingSession::LinkToDVR, CreateLink Failed, Cmd[1118240], Reconnect ID[-1] [2023-10-07 11:10:41.964][ERR] ReConnect Alarm chan [0] LinkToDVR failed![err:7] [2023-10-07 11:10:46.972][DBG] Alarm chan [0] LinkToDVR! [2023-10-07 11:10:50.028][ERR] Private connect 10.10.10.23:8000 sock=187 this=0x3c919414 cmd=0x111020 sys_err=113, timeout= 3500 [2023-10-07 11:10:50.028][ERR] [0] CArmingSession::LinkToDVR, CreateLink Failed, Cmd[1118240], Reconnect ID[-1] [2023-10-07 11:10:50.028][ERR] ReConnect Alarm chan [0] LinkToDVR failed![err:7] [2023-10-07 11:10:55.028][DBG] Alarm chan [0] LinkToDVR! [2023-10-07 11:10:58.092][ERR] Private connect 10.10.10.23:8000 sock=187 this=0x3c919414 cmd=0x111020 sys_err=113, timeout= 3500 [2023-10-07 11:10:58.092][ERR] [0] CArmingSession::LinkToDVR, CreateLink Failed, Cmd[1118240], Reconnect ID[-1] [2023-10-07 11:10:58.092][ERR] ReConnect Alarm chan [0] LinkToDVR failed![err:7] [2023-10-07 11:11:03.095][DBG] Alarm chan [0] LinkToDVR! [2023-10-07 11:11:06.159][ERR] Private connect 10.10.10.23:8000 sock=187 this=0x3c919414 cmd=0x111020 sys_err=113, timeout= 3500 [2023-10-07 11:11:06.160][ERR] [0] CArmingSession::LinkToDVR, CreateLink Failed, Cmd[1118240], Reconnect ID[-1] [2023-10-07 11:11:06.160][ERR] ReConnect Alarm chan [0] LinkToDVR failed![err:7] [2023-10-07 11:11:11.165][DBG] Alarm chan [0] LinkToDVR! [2023-10-07 11:11:14.220][ERR] Private connect 10.10.10.23:8000 sock=187 this=0x3c919414 cmd=0x111020 sys_err=113, timeout= 3500 [2023-10-07 11:11:14.220][ERR] [0] CArmingSession::LinkToDVR, CreateLink Failed, Cmd[1118240], Reconnect ID[-1] [2023-10-07 11:11:14.220][ERR] ReConnect Alarm chan [0] LinkToDVR failed![err:7] [2023-10-07 11:11:19.228][DBG] Alarm chan [0] LinkToDVR! [2023-10-07 11:11:21.580][ERR] Private connect 10.10.10.23:8000 sock=191 this=0x3c919fdc cmd=0x111020 sys_err=113, timeout= 3500 [2023-10-07 11:11:21.580][ERR] [0] CArmingSession::LinkToDVR, CreateLink Failed, Cmd[1118240], Reconnect ID[-1] [2023-10-07 11:11:21.580][ERR] ReConnect Alarm chan [0] LinkToDVR failed![err:7] [2023-10-07 11:11:21.580][ERR] Private connect 10.10.10.23:8000 sock=187 this=0x3c919414 cmd=0x10200 sys_err=113, timeout= 5000 [2023-10-07 11:11:21.580][DBG] [0]CUser::SendHeartWithExceptCB network error[7], times[1] [2023-10-07 11:11:21.580][ERR] [0]Exception changes 1 [2023-10-07 11:11:21.580][DBG] CUser::ProcessException[0] [2023-10-07 11:11:26.588][DBG] Alarm chan [0] LinkToDVR! [2023-10-07 11:11:29.644][ERR] Private connect 10.10.10.23:8000 sock=187 this=0x3c919414 cmd=0x111020 sys_err=113, timeout= 3500 [2023-10-07 11:11:29.644][ERR] [0] CArmingSession::LinkToDVR, CreateLink Failed, Cmd[1118240], Reconnect ID[-1] [2023-10-07 11:11:29.644][ERR] ReConnect Alarm chan [0] LinkToDVR failed![err:7] [2023-10-07 11:11:34.647][DBG] Alarm chan [0] LinkToDVR! [2023-10-07 11:11:37.708][ERR] Private connect 10.10.10.23:8000 sock=187 this=0x3c919414 cmd=0x111020 sys_err=113, timeout= 3500 [2023-10-07 11:11:37.708][ERR] [0] CArmingSession::LinkToDVR, CreateLink Failed, Cmd[1118240], Reconnect ID[-1] [2023-10-07 11:11:37.708][ERR] ReConnect Alarm chan [0] LinkToDVR failed![err:7] [2023-10-07 11:11:42.717][DBG] Alarm chan [0] LinkToDVR! [2023-10-07 11:11:45.774][ERR] Private connect 10.10.10.23:8000 sock=187 this=0x3c919414 cmd=0x111020 sys_err=113, timeout= 3500 [2023-10-07 11:11:45.774][ERR] [0] CArmingSession::LinkToDVR, CreateLink Failed, Cmd[1118240], Reconnect ID[-1] [2023-10-07 11:11:45.774][ERR] ReConnect Alarm chan [0] LinkToDVR failed![err:7] [2023-10-07 11:11:50.782][DBG] Alarm chan [0] LinkToDVR! [2023-10-07 11:11:53.836][ERR] Private connect 10.10.10.23:8000 sock=187 this=0x3c919414 cmd=0x111020 sys_err=113, timeout= 3500 [2023-10-07 11:11:53.836][ERR] [0] CArmingSession::LinkToDVR, CreateLink Failed, Cmd[1118240], Reconnect ID[-1] [2023-10-07 11:11:53.836][ERR] ReConnect Alarm chan [0] LinkToDVR failed![err:7] [2023-10-07 11:11:58.842][DBG] Alarm chan [0] LinkToDVR! [2023-10-07 11:12:01.900][ERR] Private connect 10.10.10.23:8000 sock=187 this=0x3c919414 cmd=0x111020 sys_err=113, timeout= 3500 [2023-10-07 11:12:01.900][ERR] [0] CArmingSession::LinkToDVR, CreateLink Failed, Cmd[1118240], Reconnect ID[-1] [2023-10-07 11:12:01.900][ERR] ReConnect Alarm chan [0] LinkToDVR failed![err:7] [2023-10-07 11:12:06.906][DBG] Alarm chan [0] LinkToDVR! [2023-10-07 11:12:09.964][ERR] Private connect 10.10.10.23:8000 sock=187 this=0x3c919414 cmd=0x111020 sys_err=113, timeout= 3500 [2023-10-07 11:12:09.964][ERR] [0] CArmingSession::LinkToDVR, CreateLink Failed, Cmd[1118240], Reconnect ID[-1] [2023-10-07 11:12:09.964][ERR] ReConnect Alarm chan [0] LinkToDVR failed![err:7] [2023-10-07 11:12:14.972][DBG] Alarm chan [0] LinkToDVR! [2023-10-07 11:12:18.028][ERR] Private connect 10.10.10.23:8000 sock=187 this=0x3c919414 cmd=0x111020 sys_err=113, timeout= 3500 [2023-10-07 11:12:18.028][ERR] [0] CArmingSession::LinkToDVR, CreateLink Failed, Cmd[1118240], Reconnect ID[-1] [2023-10-07 11:12:18.028][ERR] ReConnect Alarm chan [0] LinkToDVR failed![err:7]

giacomitti avatar Oct 07 '23 14:10 giacomitti

Hmm, i had a look, but those logs are i believe logs saved to file, i'm not sure if i can trigger on those, i need @mion00 his help here :-)

pergolafabio avatar Oct 09 '23 19:10 pergolafabio