Tracerviewer 3.4.1 - Error "UTF-8 has occurred while loading" when opening trace file.

[dvmierlo]

When using Tracerviewer version 3.4.0 and 3.4.1, I see an error "UTF-8 has occurred while loading". Tracerviewer version 3.3 can open the same trace file without any issues.

I have attached the generated Tracerviewer logs of version 3.3 and 3.4.1 when opening the tracefile.

Log tracerviewer version 3.3 2022-02-24 09:42:52,896 [ main] ( com.pega.gcs.tracerviewer.TracerViewer) [INFO ] - Default Locale: en_US args length: 1 2022-02-24 09:42:52,996 [ AWT-EventQueue-0] ( com.pega.gcs.tracerviewer.TracerViewer) [INFO ] - Non option arg element: %*

2022-02-24 09:42:53,043 [ AWT-EventQueue-0] ( com.pega.gcs.fringecommon.guiutilities.BaseFrame) [INFO ] - Using LAF class: com.sun.java.swing.plaf.windows.WindowsLookAndFeel 2022-02-24 09:42:53,059 [ AWT-EventQueue-0] ( com.pega.gcs.fringecommon.guiutilities.BaseFrame) [INFO ] - Loading Plugins - user.dir: C:\Users_USER_FOLDER_\pega-tracerviewer-3.3-log4j-2.17 pluginsUrl: <NULL> 2022-02-24 09:42:54,438 [ AWT-EventQueue-0] ( com.pega.gcs.tracerviewer.TracerViewer) [INFO ] - TracerViewer - Started 2022-02-24 09:42:54,480 [ AWT-EventQueue-0] ( com.pega.gcs.tracerviewer.TracerViewer) [INFO ] - Processing file: %* 2022-02-24 09:42:54,498 [ AWT-EventQueue-0] ( com.pega.gcs.tracerviewer.TracerViewer) [INFO ] - "%*" is not a file. 2022-02-24 09:43:29,372 [ SwingWorker-pool-3-thread-1] ( com.pega.gcs.tracerviewer.TracerFileLoadTask) [INFO ] - TracerFileLoadTask - Using Charset: UTF-8 2022-02-24 09:43:29,372 [ SwingWorker-pool-3-thread-1] ( com.pega.gcs.tracerviewer.TracerFileLoadTask) [INFO ] - TracerFileLoadTask - Loading file: C:\Users_USER_FOLDER_\Temp\Trace-GenerateID-Pega8.xml 2022-02-24 09:43:29,441 [ Thread-4] (ega.gcs.fringecommon.guiutilities.FileReaderThread) [INFO ] - FileReaderThread - Read 292820 bytes in 1 secs. Total Read=292820 Read Speed=286,0 KB/secs 2022-02-24 09:43:29,457 [ Thread-4] (ega.gcs.fringecommon.guiutilities.FileReaderThread) [INFO ] - FileReaderThread - finished tailing. 2022-02-24 09:43:30,084 [ SwingWorker-pool-3-thread-1] ( com.pega.gcs.tracerviewer.TracerFileLoadTask) [INFO ] - startSeek is -1. exiting.. 2022-02-24 09:43:30,104 [ SwingWorker-pool-3-thread-1] ( com.pega.gcs.tracerviewer.TracerFileLoadTask) [INFO ] - Processed 228 trace events in 1 secs Average: 366.0 FileReadByteArray blocks: 2 2022-02-24 09:43:30,401 [ AWT-EventQueue-0] (.gcs.fringecommon.guiutilities.RecentFileContainer) [INFO ] - Updated recent file property: bookmark [com.pega.gcs.fringecommon.guiutilities.bookmark.BookmarkContainer@2ef42671] 2022-02-24 09:43:30,417 [ AWT-EventQueue-0] ( com.pega.gcs.tracerviewer.TracerDataMainPanel) [INFO ] - updateDisplayPanel 2022-02-24 09:43:30,417 [ AWT-EventQueue-0] ( com.pega.gcs.tracerviewer.TracerFileLoadTask) [INFO ] - TracerFileLoadTask - Done: C:\Users_USER_FOLDER_\Temp\Trace-GenerateID-Pega8.xml processedCount:228 2022-02-24 09:43:37,317 [ AWT-EventQueue-0] ( com.pega.gcs.tracerviewer.TracerViewer) [INFO ] - TracerViewerSetting ByteSize: 52 2022-02-24 09:43:37,332 [ AWT-EventQueue-0] ( com.pega.gcs.tracerviewer.TracerViewer) [INFO ] - Open File List ByteSize: 44 2022-02-24 09:43:37,332 [ AWT-EventQueue-0] ( com.pega.gcs.tracerviewer.TracerViewer) [INFO ] - TracerViewer - Stopped

Log tracerviewer version 3.4.1 2022-02-24 09:44:05,179 [ main] ( com.pega.gcs.tracerviewer.TracerViewer) [INFO ] - Default Locale: en_US args length: 1 2022-02-24 09:44:05,310 [ AWT-EventQueue-0] ( com.pega.gcs.tracerviewer.TracerViewer) [INFO ] - Non option arg element: %*

2022-02-24 09:44:05,357 [ AWT-EventQueue-0] ( com.pega.gcs.fringecommon.guiutilities.BaseFrame) [INFO ] - Using LAF class: com.sun.java.swing.plaf.windows.WindowsLookAndFeel 2022-02-24 09:44:06,877 [ AWT-EventQueue-0] ( com.pega.gcs.tracerviewer.TracerViewer) [INFO ] - TracerViewer - Started 2022-02-24 09:44:06,877 [ AWT-EventQueue-0] ( com.pega.gcs.tracerviewer.TracerViewer) [INFO ] - Processing file: %* 2022-02-24 09:44:06,877 [ AWT-EventQueue-0] ( com.pega.gcs.tracerviewer.TracerViewer) [INFO ] - "%*" is not a file. 2022-02-24 09:44:19,898 [ AWT-EventQueue-0] ( com.pega.gcs.tracerviewer.TracerFileLoadTask) [ERROR] - Execution Error during TracerFileLoadTask java.util.concurrent.ExecutionException: java.nio.charset.IllegalCharsetNameException: UTF-8 at java.util.concurrent.FutureTask.report(Unknown Source) ~[?:1.8.0_321] at java.util.concurrent.FutureTask.get(Unknown Source) ~[?:1.8.0_321] at javax.swing.SwingWorker.get(Unknown Source) ~[?:1.8.0_321] at com.pega.gcs.tracerviewer.TracerFileLoadTask.completeLoad(TracerFileLoadTask.java:399) [pega-tracerviewer-3.4.1.jar:3.4.1] at com.pega.gcs.tracerviewer.TracerFileLoadTask.done(TracerFileLoadTask.java:381) [pega-tracerviewer-3.4.1.jar:3.4.1] at javax.swing.SwingWorker$5.run(Unknown Source) [?:1.8.0_321] at javax.swing.SwingWorker$DoSubmitAccumulativeRunnable.run(Unknown Source) [?:1.8.0_321] at sun.swing.AccumulativeRunnable.run(Unknown Source) [?:1.8.0_321] at javax.swing.SwingWorker$DoSubmitAccumulativeRunnable.actionPerformed(Unknown Source) [?:1.8.0_321] at javax.swing.Timer.fireActionPerformed(Unknown Source) [?:1.8.0_321] at javax.swing.Timer$DoPostEvent.run(Unknown Source) [?:1.8.0_321] at java.awt.event.InvocationEvent.dispatch(Unknown Source) [?:1.8.0_321] at java.awt.EventQueue.dispatchEventImpl(Unknown Source) [?:1.8.0_321] at java.awt.EventQueue.access$500(Unknown Source) [?:1.8.0_321] at java.awt.EventQueue$3.run(Unknown Source) [?:1.8.0_321] at java.awt.EventQueue$3.run(Unknown Source) [?:1.8.0_321] at java.security.AccessController.doPrivileged(Native Method) ~[?:1.8.0_321] at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(Unknown Source) [?:1.8.0_321] at java.awt.EventQueue.dispatchEvent(Unknown Source) [?:1.8.0_321] at java.awt.EventDispatchThread.pumpOneEventForFilters(Unknown Source) [?:1.8.0_321] at java.awt.EventDispatchThread.pumpEventsForFilter(Unknown Source) [?:1.8.0_321] at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source) [?:1.8.0_321] at java.awt.EventDispatchThread.pumpEvents(Unknown Source) [?:1.8.0_321] at java.awt.EventDispatchThread.pumpEvents(Unknown Source) [?:1.8.0_321] at java.awt.EventDispatchThread.run(Unknown Source) [?:1.8.0_321] Caused by: java.nio.charset.IllegalCharsetNameException: UTF-8 at java.nio.charset.Charset.checkName(Unknown Source) ~[?:1.8.0_321] at java.nio.charset.Charset.lookup2(Unknown Source) ~[?:1.8.0_321] at java.nio.charset.Charset.lookup(Unknown Source) ~[?:1.8.0_321] at java.nio.charset.Charset.forName(Unknown Source) ~[?:1.8.0_321] at com.pega.gcs.fringecommon.guiutilities.RecentFile.getCharset(RecentFile.java:95) ~[fringeutils-common-v3.4.1.jar:3.5.0-dev.0.uncommitted+0d3cd02] at com.pega.gcs.fringecommon.guiutilities.FilterTableModel.getCharset(FilterTableModel.java:145) ~[fringeutils-common-v3.4.1.jar:3.5.0-dev.0.uncommitted+0d3cd02] at com.pega.gcs.tracerviewer.TracerFileLoadTask.doInBackground(TracerFileLoadTask.java:100) ~[pega-tracerviewer-3.4.1.jar:3.4.1] at com.pega.gcs.tracerviewer.TracerFileLoadTask.doInBackground(TracerFileLoadTask.java:45) ~[pega-tracerviewer-3.4.1.jar:3.4.1] at javax.swing.SwingWorker$1.call(Unknown Source) ~[?:1.8.0_321] at java.util.concurrent.FutureTask.run(Unknown Source) ~[?:1.8.0_321] at javax.swing.SwingWorker.run(Unknown Source) ~[?:1.8.0_321] at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source) ~[?:1.8.0_321] at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) ~[?:1.8.0_321] at java.lang.Thread.run(Unknown Source) ~[?:1.8.0_321]

[vargm]

Hello @dvmierlo , Can you please refer to the README and follow the steps on the Known Issues section.

• Reset Tool settings
  • Edit -> Settings
  • Click Reset then OK.
• Clear Recent files
  • File -> Clear Recent

Thanks

[lewisandrew]

I also got the same issue, and those steps in the README didn't help

[lewisandrew]

The issue also occurs on 3.4.0, but not on 3.3.0