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Not importing account kit

Open infraoderco opened this issue 3 months ago • 2 comments

I'm having a problem using the Windows App. I just install the app version 2.3.0, my server is on the 5.4.1. After follow the steps, when click "import account" an error occours.

The error is "Only passbolt format is allowed.", but the file is indeed the same downloaded from the web application.

Image

Could someone help me?

infraoderco avatar Sep 02 '25 14:09 infraoderco

Just found a workaround...

When I click in the web application to download the account kit, It downloads a file without extension. When I change the name and put a .passbolt extension, then it works.

infraoderco avatar Sep 02 '25 14:09 infraoderco

Hello @infraoderco,

I am a bit surprise to see that you account kit is not exported with the passbolt format, can you provide us more details about your instance to investigate it ?

scadra avatar Sep 05 '25 08:09 scadra

This issue is being closed due to inactivity. If the problem still persists, please feel free to reopen the issue or open a new one.

Thanks!

cedricalfonsi avatar Dec 04 '25 08:12 cedricalfonsi