Error querying the blockchain

[Nic13w]

Could someone please help me, everytime I open my Particl. And go to my BTC it says error querying the blockchain. I refresh and then only, can I see my received. But still no total. Is Particl. Down? Or is there another issue that's easily fixed?? Pls help

[yusukehirano777]

Me too Please help

[ap4400]

Me 3

[HenkSwardt]

Good day, Thanks for reporting this.

We are aware of the issue and looking at some changes, but looks like we cant support Bitcoin at this stage.

As a solution the best we can suggest/advise would be to download Flarewallet or Bitpay and importing your wallet there.

[Nic13w]

Hi Henk, Thank you for the feedback.

Please could you help me retrieve my wallet. As this is what it says at the moment.

Seriously worried that I have lost my BTC. Thank you in advance for your help

On Thu, 8 Oct 2020, 15:16 HenkSwardt, [email protected] wrote:

Good day, Thanks for reporting this.

We are aware of the issue and looking at some changes, but looks like we cant support Bitcoin at this stage.

As a solution the best we can suggest/advise would be to download Flarewallet or Bitpay and importing your wallet there.

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub https://github.com/particl/copay/issues/41#issuecomment-705380865, or unsubscribe https://github.com/notifications/unsubscribe-auth/ARGT2X7HHNR5EMSXHVXD3WDSJVRK7ANCNFSM4R7VT34A .

[Nic13w]

Hi All, Please can you explain to me what WALLET_NEED_SCAN means? And how do "scan wallet" to retrieve my funds. I am struggling to get my funds back to a new wallet. I am scared to delete the wallet and try recover it incase it no longer exists ( as you have stated you can no longer support BTC)

On Fri, 9 Oct 2020, 06:27 Nic Williams, [email protected] wrote:

Hi Henk, Thank you for the feedback.

Please could you help me retrieve my wallet. As this is what it says at the moment.

Seriously worried that I have lost my BTC. Thank you in advance for your help

On Thu, 8 Oct 2020, 15:16 HenkSwardt, [email protected] wrote:

Good day, Thanks for reporting this.

We are aware of the issue and looking at some changes, but looks like we cant support Bitcoin at this stage.

As a solution the best we can suggest/advise would be to download Flarewallet or Bitpay and importing your wallet there.

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub https://github.com/particl/copay/issues/41#issuecomment-705380865, or unsubscribe https://github.com/notifications/unsubscribe-auth/ARGT2X7HHNR5EMSXHVXD3WDSJVRK7ANCNFSM4R7VT34A .

[rynomster]

Hi All, Please can you explain to me what WALLET_NEED_SCAN means? And how do "scan wallet" to retrieve my funds. I am struggling to get my funds back to a new wallet. I am scared to delete the wallet and try recover it incase it no longer exists ( as you have stated you can no longer support BTC) … On Fri, 9 Oct 2020, 06:27 Nic Williams, @.> wrote: Hi Henk, Thank you for the feedback. Please could you help me retrieve my wallet. As this is what it says at the moment. Seriously worried that I have lost my BTC. Thank you in advance for your help On Thu, 8 Oct 2020, 15:16 HenkSwardt, @.> wrote: > Good day, Thanks for reporting this. > > We are aware of the issue and looking at some changes, but looks like we > cant support Bitcoin at this stage. > > As a solution the best we can suggest/advise would be to download > Flarewallet or Bitpay and importing your wallet there. > > — > You are receiving this because you authored the thread. > Reply to this email directly, view it on GitHub > <#41 (comment)>, or > unsubscribe > https://github.com/notifications/unsubscribe-auth/ARGT2X7HHNR5EMSXHVXD3WDSJVRK7ANCNFSM4R7VT34A > . >

Could you please give some details - Is this happening on the Bitpay App after creating your wallet on there?

[Nic13w]

Hi Ryno, I was advised to create a wallet in Bitpay but I cannot. I have tried to import my wallet with the 12 word recovery phase. It says "cannot find your wallet on our server"

I am also unable to send out any funds to a different wallet

Please tell me what does "WALLET_NEEDS_SCAN" mean?

Why has Particl. Stopped with bitcoin? Is this permanent or a temporary issue

On Sat, 10 Oct 2020, 18:58 Ryno, [email protected] wrote:

Hi All, Please can you explain to me what WALLET_NEED_SCAN means? And how do "scan wallet" to retrieve my funds. I am struggling to get my funds back to a new wallet. I am scared to delete the wallet and try recover it incase it no longer exists ( as you have stated you can no longer support BTC) … <#m_3258730677494571856_m_-3346828719520787251_> On Fri, 9 Oct 2020, 06:27 Nic Williams, @.> wrote: Hi Henk, Thank you for the feedback. Please could you help me retrieve my wallet. As this is what it says at the moment. Seriously worried that I have lost my BTC. Thank you in advance for your help On Thu, 8 Oct 2020, 15:16 HenkSwardt, @.> wrote: > Good day, Thanks for reporting this. > > We are aware of the issue and looking at some changes, but looks like we > cant support Bitcoin at this stage. > > As a solution the best we can suggest/advise would be to download > Flarewallet or Bitpay and importing your wallet there. > > — > You are receiving this because you authored the thread. > Reply to this email directly, view it on GitHub > <#41 (comment) https://github.com/particl/copay/issues/41#issuecomment-705380865>, or

unsubscribe > https://github.com/notifications/unsubscribe-auth/ARGT2X7HHNR5EMSXHVXD3WDSJVRK7ANCNFSM4R7VT34A . >

Could you please give some details - Is this happening on the Bitpay App after creating your wallet on there?

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub https://github.com/particl/copay/issues/41#issuecomment-706530313, or unsubscribe https://github.com/notifications/unsubscribe-auth/ARGT2X733YWTO4YNMVO647LSKA43RANCNFSM4R7VT34A .

[rynomster]

@Nic13w supporting Bitcoin at this stage would require a massive upgrade, however all hands are on deck on the marketplace.

Instead of trying to Import the wallet, try to create a new wallet using the same recovery words in Bitpay or flarewallet.

WALLET_NEEDS_SCAN means it needs to scan the Blockchain for outputs associated to the address.

[Timskie]

Hi, How can you create a new wallet with same recovery words, it's only possible if you import the wallet in my opinion, maybe I'm wrong? Thx Tim

[ap4400]

Yea how???? that's the part I'm stuck at...

On Sun, Oct 11, 2020, 2:57 AM Timskie [email protected] wrote:

Hi, How can you create a new wallet with same recovery words, it's only possible if you import the wallet in my opinion, maybe I'm wrong? Thx Tim

— You are receiving this because you commented. Reply to this email directly, view it on GitHub https://github.com/particl/copay/issues/41#issuecomment-706666458, or unsubscribe https://github.com/notifications/unsubscribe-auth/ARHDPE3SRPE5XBJITTEWFZDSKFQONANCNFSM4R7VT34A .

[Timskie]

Hi all, I imported my wallet with the 12 recovery words in to coinomo and now all is back online, big relief..... 🤯😁

[ap4400]

Yea I finally got mine after I scanned addresses my funds returned but then got lock up saying currupt wallet once I tried to spend it

On Mon, Oct 12, 2020, 4:54 AM Timskie [email protected] wrote:

Hi all, I imported my wallet with the 12 recovery words in to coinomo and now all is back online, big relief..... 🤯😁

— You are receiving this because you commented. Reply to this email directly, view it on GitHub https://github.com/particl/copay/issues/41#issuecomment-707015345, or unsubscribe https://github.com/notifications/unsubscribe-auth/ARHDPE5BKABO7XSNYRHW4H3SKLG3RANCNFSM4R7VT34A .

[Abwer]

Good news, I transferred my BTC on th Bitpay wallet. I used these recovery tools. I hope you will be able to restore your BTZ as well.

Unfortunately this is known. Bitpay did change their servers and at the moment there are no developer resources free to fix this within Particl Copay wallet. You have to move your BTC funds to another wallet. It even may be possible the Particl Copay wallet will abandon BTC support -but this is not final. At the moment, if you need to access your funds, you need to move.

Tool to extract keys (optionally, if needed): https://bitpay.github.io/copay-recovery/

Source of native BTC Copay wallet (see available for section): https://github.com/bitpay/copay

How to: https://support.bitpay.com/hc/en-us/articles/115003028346-How-do-I-move-my-wallet-from-Copay-to-BitPay-How-do-I-move-my-wallet-between-mobile-and-desktop-

Use your Particl Copay recovery phrase to recover your wallet on Bitpay Copay app.

[Nic13w]

Thanks for all the help and the links! Very much appreciated! Report back soon