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Published 20 hours ago • verified publisher icon parkerj

Student Bill—PayPal Gateway Payments Not Posting

Open BereaSchool opened this issue 5 years ago • 8 comments

In this issue, we tested student #1341. He made a payment of $5 through the «Pay Now» button in his 20/PR student bill. The payment was processed correctly through PayPal. However, on the eduTrac side, the payment is not posting on the student's account even though the message to the student is "Your payment went through successfully and was posted to your account". See the attached screenshots. Please help.

Screen Shot 2019-09-23 at 6 51 37 PM Screen Shot 2019-09-23 at 6 53 28 PM

BereaSchool avatar Sep 23 '19 23:09 BereaSchool

There are no error messages that I can see. So, has this been working in the past, and it no longer works?

nomadicjosh avatar Sep 24 '19 04:09 nomadicjosh

I cannot confirm that it worked in the past. We are just going by the message the student receives regarding payments being posted on their account. If the payments do not post, I suggest you change the message to "payment will be reflected on your account in 12-24 hours" or something like that. Thoughts?

BereaSchool avatar Sep 24 '19 18:09 BereaSchool

Any updates on this issue? We still don't have payments posting. Thanks!

BereaSchool avatar Jan 24 '20 05:01 BereaSchool

Do you have IPN communication enabled in Paypal? If so, is there also a link connected to it?

nomadicjosh avatar Jan 28 '20 05:01 nomadicjosh

The IPN communication was disabled for some reason. I edited the settings and enabled it. I took a screen shot. Is that correct? Screen Shot 2020-01-28 at 12 42 46 AM

BereaSchool avatar Jan 28 '20 05:01 BereaSchool

Yes, that is correct.

nomadicjosh avatar Jan 29 '20 01:01 nomadicjosh

Thanks for looking at this. I believe the reason it was left disabled was due to the message that you have on the PayPal Gateway screen (see screenshot). I will leave this issue open until we have a PayPal payment made and we can test whether the payment posts into the student's account. Thanks! Screen Shot 2020-01-29 at 10 28 18 AM

BereaSchool avatar Jan 29 '20 15:01 BereaSchool

Yes, that message should be changed. It is only necessary that IPN is enabled. The notification url isn't necessary because the system will tell Paypal what url to use.

nomadicjosh avatar Feb 10 '20 16:02 nomadicjosh