Missing 'email_opened'

[gautier-kelindi]

I sent an email campaign, the events email_sent & email_clicked works (in both Parcelvoy & Posthog), but I don't see the event email_opened while the info is visible in the delivery dashboard in my campaign

[Wardormeur]

Note: the email_opened does not list either on Parcelvoy's user events, so we're unsure what "opened" means in the dashboard context. We're using the SMTP provider in that example.

We might be able to work around it by including an image sending to https://github.com/parcelvoy/platform/blob/75706bb63f92963944daa391f39f230d64176812/apps/platform/src/render/LinkController.ts#L27 but if it was included in the "tracking" behavior by default, we'd love it :)

[williamhrs]

The email opened exists, it uses a empty image to track. The user might have chosen not to allow gmail to open the image

[johnwalkerdev]

In my case I only see like this

[williamhrs]

did you try and send it to yourself and open/click it?

[johnwalkerdev]

Yes I did We tried 5 different emails

[williamhrs]

that's really weird.

For us it works perfect.

[johnwalkerdev]

Yeah, I'm deploying the project on AWS now. It was on Render.com before, just for a quick deployment, but I think Render might be causing some issues.

[pushchris]

You should inspect the HTML of the email you are sending (should be able to view it by click on the email_sent event for the user). Double check that the links are wrapping (they'll look like the base domain you set up with a redirect parameter on them) and that there is a pixel image in the HTML also pointing to that base domain. If the URLs aren't correct then the data wont be making it back to Parcelvoy. You can try manually opening those URLs and see where they are redirecting you to.

[johnwalkerdev]

Everything working now thank you