papercups
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papercups-io
Open-source live customer chat
**Problem** A customer support staff/product manager wants context when helping a customer they want to see context from other systems like product analytics. **Solution** Integrate with segment and show customer...
**Describe the bug** Using Gmail integration which is confirmed working (receiving email at address adds it to conversations, replying via papercups sends an email). However, when someone sends a message...
 
**Problem** A lot of users prefer to reply directly from Slack, instead of the Papercups dashboard. They want the "agent availability indicator" to show if they're online in Slack. At...
Problem: As a PM I have email conversations that I want to organize and send customer feedback to a single source of truth. Solution: I want to be able to...
When self hosting some users don't want to use Mailgun and are self hosting their own email service.
1. In customer https://app.papercups.io/customers page 2. When you click on the + New Customer you should be able to create tags and notes inside the modal
**Problem** This field is no longer helpful, now that we have `last_seen_at` as a datetime (rather than `last_seen` which is just a date) **Solution** - Find where this field is...
**Describe the bug** We've added 2 new Webhooks but neither are moving past the "Unverified" status to be "Verified" or an "Error" state **To Reproduce** Steps to reproduce the behavior:...
