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Open-source live customer chat

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**Problem** Right now if you enter a phone number without the area code or have the wrong formatting in phone number section it will fail silently and not work. We...

enhancement
good first issue

**Describe the bug** We get a ton of 'attempted to send event' errors when running papercups ![image](https://user-images.githubusercontent.com/1727427/105842807-13385b80-5fd7-11eb-934e-3d12bd8be4f3.png) **To Reproduce** Steps to reproduce the behavior: 1. Go to app.posthog.com 2. open...

bug

Its confusing right now what working hour does it should link it to docs https://github.com/papercups-io/chat-widget#options

enhancement

**Problem** We don't really use the "priority" inbox much because we often forget to mark important conversations. If we could do this programmatically from the widget, it would be really...

enhancement

[Fixes](https://github.com/papercups-io/papercups/issues/820) https://user-images.githubusercontent.com/4218509/117393305-d4614e00-aec1-11eb-8562-6c09fe62aec1.mov

**Problem** The UX is confusing you should be able to We've had users be confused about our UX and ask us about how to change their name see context @reichert621...

enhancement
need design

**Describe the bug** There is one [changeset](https://github.com/papercups-io/papercups/blob/master/lib/chat_api/messages.ex#L52) function to create messages, used by both [conversation](https://github.com/papercups-io/papercups/blob/master/lib/chat_api_web/channels/conversation_channel.ex#L84) and [notification](https://github.com/papercups-io/papercups/blob/master/lib/chat_api_web/channels/notification_channel.ex#L42) channels. It should have 2, one for each case. In the client create-message-changeset-function,...

bug

### Description ### Issue https://github.com/papercups-io/papercups/issues/822 ### Screenshots _For frontend updates, please include a screenshot._ ## Checklist - [ ] Everything passes when running `mix test` - [ ] Ran `mix...

**Problem** I want to be able to send an user a message when my server decides it. It shouldn't matter if the user has started a conversation yet or not....

enhancement

**Problem** Who are the most time intensive customers and the customers that are spending the most time on. **Solution**

enhancement