Some media show "Unknown (SRT External)" and "English (SRT External)" in Plex

[kevindd992002]

So like the title says, some of my media files show both of those options in Plex even though I only have one SRT for that specific media file. Here's an example:

Here's is S10E12 in Plex:

Here's the mediainfo of that file:

root@a61c2576b2cc:/data/tvshows/The Walking Dead (2010)/Season 10# mediainfo "The Walking Dead (2010) - S10E12 - Walk With Us - [WEBDL-1080p] [EAC3 5.1ch] [h264 8bit] - Sonarr.mkv"
General
Unique ID                                : 171987530160304615075234611702795104196 (0x816397EBA9EB17F0A68CCD8C51EC6FC4)
Complete name                            : The Walking Dead (2010) - S10E12 - Walk With Us - [WEBDL-1080p] [EAC3 5.1ch] [h264 8bit] - Sonarr.mkv
Format                                   : Matroska
Format version                           : Version 4 / Version 2
File size                                : 3.13 GiB
Duration                                 : 43 min 49 s
Overall bit rate                         : 10.2 Mb/s
Movie name                               : The Walking Dead 10x12 (Walk with Us) - release by messafan for CasStudio
Encoded date                             : UTC 2020-03-16 11:57:38
Writing application                      : mkvmerge v6.7.0 ('Back to the Ground') 64bit built on Jan  8 2014 15:10:52
Writing library                          : libebml v1.3.0 + libmatroska v1.4.1

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : High@L4
Format settings                          : CABAC / 4 Ref Frames
Format settings, CABAC                   : Yes
Format settings, ReFrames                : 4 frames
Codec ID                                 : V_MPEG4/ISO/AVC
Duration                                 : 43 min 49 s
Bit rate mode                            : Constant
Bit rate                                 : 9 393 kb/s
Nominal bit rate                         : 10 000 kb/s
Width                                    : 1 920 pixels
Height                                   : 1 080 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Constant
Frame rate                               : 23.976 (24000/1001) FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.189
Stream size                              : 2.88 GiB (92%)
Default                                  : Yes
Forced                                   : No
Color range                              : Limited
Color primaries                          : BT.709
Transfer characteristics                 : BT.709
Matrix coefficients                      : BT.709

Audio
ID                                       : 2
Format                                   : E-AC-3
Format/Info                              : Enhanced Audio Coding 3
Codec ID                                 : A_EAC3
Duration                                 : 43 min 49 s
Bit rate mode                            : Constant
Bit rate                                 : 640 kb/s
Channel(s)                               : 6 channels
Channel positions                        : Front: L C R, Side: L R, LFE
Sampling rate                            : 48.0 kHz
Frame rate                               : 187.500 FPS (256 SPF)
Compression mode                         : Lossy
Stream size                              : 201 MiB (6%)
Language                                 : English
Service kind                             : Complete Main
Default                                  : Yes
Forced                                   : No

Text #1
ID                                       : 3
Format                                   : UTF-8
Codec ID                                 : S_TEXT/UTF8
Codec ID/Info                            : UTF-8 Plain Text
Language                                 : English
Default                                  : No
Forced                                   : No

Text #2
ID                                       : 4
Format                                   : UTF-8
Codec ID                                 : S_TEXT/UTF8
Codec ID/Info                            : UTF-8 Plain Text
Title                                    : SDH
Language                                 : English
Default                                  : No
Forced                                   : No

And with the --Inform param:

root@a61c2576b2cc:/data/tvshows/The Walking Dead (2010)/Season 10# mediainfo --Inform="Text;-%ID%_%Title%" "The Walking Dead (2010) - S10E12 - Walk With Us - [WEBDL-1080p] [EAC3 5.1ch] [h264 8bit] - Sonarr.mkv"
-3_-4_SDH

So what gives?

[pannal]

Interesting, can you show the XML dump from Plex Web? Also, post the logs after you refreshed this episode?

[kevindd992002]

This is another episode of another show but it basically has the same issue:

And here's its XML dump:

<MediaContainer size="1" allowSync="1" identifier="com.plexapp.plugins.library" librarySectionID="4" librarySectionTitle="TV Shows" librarySectionUUID="2e8db09c-2f41-4c60-8520-c80956301679" mediaTagPrefix="/system/bundle/media/flags/" mediaTagVersion="1586432282">
<Video ratingKey="3803" key="/library/metadata/3803" parentRatingKey="3774" grandparentRatingKey="3773" guid="com.plexapp.agents.thetvdb://266189/7/13?lang=en" parentGuid="com.plexapp.agents.thetvdb://266189/7?lang=en" grandparentGuid="com.plexapp.agents.thetvdb://266189?lang=en" type="episode" title="Newton Purcell" grandparentKey="/library/metadata/3773" parentKey="/library/metadata/3774" librarySectionTitle="TV Shows" librarySectionID="4" librarySectionKey="/library/sections/4" grandparentTitle="The Blacklist" parentTitle="Season 7" contentRating="TV-14" summary="The Task Force investigates a series of attacks on data centers perpetrated by a blacklister with a peculiar condition, as Liz conducts a secret investigation on the side. Glen desperately tries to prove his value to Red after a shipping mishap." index="13" parentIndex="7" viewOffset="871000" lastViewedAt="1586416868" year="2020" thumb="/library/metadata/3803/thumb/1586023846" art="/library/metadata/3773/art/1585971541" parentThumb="/library/metadata/3774/thumb/1585971541" grandparentThumb="/library/metadata/3773/thumb/1585971541" grandparentArt="/library/metadata/3773/art/1585971541" grandparentTheme="/library/metadata/3773/theme/1585971541" duration="2580032" originallyAvailableAt="2020-04-03" addedAt="1585970910" updatedAt="1586023846">
<Media id="7319" duration="2580032" bitrate="9969" width="1920" height="1080" aspectRatio="1.78" audioChannels="6" audioCodec="eac3" videoCodec="h264" videoResolution="1080" container="mkv" videoFrameRate="24p" videoProfile="high">
<Part accessible="1" exists="1" id="7989" key="/library/parts/7989/1585915200/file.mkv" duration="2580032" file="/data/tvshows/The Blacklist (2013)/Season 07/The Blacklist (2013) - S07E13 - Newton Purcell - [WEBDL-1080p] [EAC3 5.1ch] [h264 8bit] - NTb.mkv" size="3215886878" container="mkv" deepAnalysisVersion="4" requiredBandwidths="10462,10288,10112,10112,10112,10112,10112,10112" videoProfile="high">
<Stream id="26169" streamType="1" default="1" codec="h264" index="0" bitrate="9329" bitDepth="8" chromaLocation="left" chromaSubsampling="4:2:0" codedHeight="1088" codedWidth="1920" colorPrimaries="bt709" colorRange="tv" colorSpace="bt709" colorTrc="bt709" frameRate="23.976" hasScalingMatrix="0" height="1080" level="40" profile="high" refFrames="4" requiredBandwidths="9822,9647,9474,9474,9474,9474,9474,9474" scanType="progressive" width="1920" displayTitle="1080p (H.264)"/>
<Stream id="26170" streamType="2" selected="1" default="1" codec="eac3" index="1" channels="6" bitrate="640" language="English" languageCode="eng" audioChannelLayout="5.1(side)" requiredBandwidths="639,639,639,639,639,639,639,639" samplingRate="48000" displayTitle="English (EAC3 5.1)"/>
<Stream id="26171" streamType="3" codec="srt" index="2" bitrate="0" language="English" languageCode="eng" requiredBandwidths="1,1,1,1,1,1,1,1" title="SDH" displayTitle="English (SRT)"/>
<Stream id="26377" key="/library/streams/26377" streamType="3" selected="1" codec="srt" language="English" languageCode="eng" format="srt" displayTitle="English (SRT External)"/>
</Part>
</Media>
<Extras size="0"> </Extras>
</Video>
</MediaContainer>

[pannal]

Please post the logs after refreshing that particular episode in PlexWeb!

[kevindd992002]

I accidentally deleted the file after watching it earlier, sorry. But I redownloaded it for the sake of recreating the issue. The problem is that as soon as I downloaded it and it was imported in Plex, I don't see the issue anymore. I'm trying to find another episode that has the issue now and I'll get back to you.

Could this be a temporary Plex metadata issue though?

[pannal]

Might be, that's why I was asking for the refresh :)