Sub-Zero.bundle Manual plex install does not work

Hi,

I am using the latest version of OpenMediaVault on an Odroid HC2 NAS. I manually put the sub-zero.bundle in the plexmediaserver\Library\Application Support\Plex Media Server\Plug-ins folder. When i then go to app.plex.tv and click on plugins, it says "no plugins installed". Not sure what to do next, and I am quite new to working with NAS as well.

Best, Nils

Nov 15 '19 08:11 NilsNyberg

There is no plugins anymore on Plex(Web). You can only configure SZ using the settings->agents menu. To have an actual UI for SZ you have to use kitana.

See #655

Nov 16 '19 03:11 pannal

SZ does not show up in settings -> agents. Any suggestions for how to proceed?

Nov 16 '19 17:11 NilsNyberg

Plugin's should still show in the Web Interface! ( With only access to preferences )

Nov 16 '19 18:11 ukdtom

No they don't. At least not for me (PlexWeb Version 4.8.4-d12b992, PMS Version 1.18.2.2029). Only available in agent settings.

Nov 16 '19 22:11 pannal

Then something is wrong in your end ;) Try https://app.plex.tv/desktop#!/settings/web/general

Above is 4.12.2-d1ed179

And tested against a PMS 1.18.3.2005

Nov 16 '19 23:11 ukdtom

Ah, I searched for it in the default location, thanks! :)

Nov 16 '19 23:11 pannal

And for @NilsNyberg

Please browse towards:

https://app.plex.tv/desktop#!/settings/web/general

Then on the left, select: Manage/Plugins

Does it show there?

Nov 17 '19 00:11 ukdtom

Unfortunately no, it says "no plugins installed" when I check app.plex.tv. However, when I go to the plex ui from openmediavault (myNASip:32400/web/index.html#!/server/d6686b6c3eb4ff3961da9c58142399dabadcf2e0/directory) and click on plugins and then "install plugins" I can see SZ when I click the the "recently updated" option. I can then also click install, after which it loads for a bit and seemingly looks like its installed, and gives me the option to "update" or "uninstall". But it is never installed and I can never find it in the plugins. Also, if I refresh this page, it says "install" again, indicating it was never installed. If I press "updated" after I "installed" it, it says "Sub-Zero couldnt be updated, please check the log for more info". I have attached the plex log files here.

Thanks for your help!

Plex Media Server.log com.plexapp.system.log Plex Media Scanner Analysis.log Plex Media Scanner Chapter Thumbnails.log Plex Media Scanner Deep Analysis.log Plex Media Scanner Deep Analysis.1.log Plex Media Scanner Deep Analysis.2.log Plex Media Scanner Deep Analysis.3.log Plex Media Scanner Deep Analysis.4.log Plex Media Scanner Deep Analysis.5.log

Nov 17 '19 15:11 NilsNyberg

Nov 17, 2019 15:12:59.685 [0xa35ff400] DEBUG - HTTP 404 response from GET https://bundle-static.plex.tv/plexinc-agents/Sub-Zero.bundle/master/Contents/Resources/icon-default.jpg

If you look in the Sub-Zero.bundle directory, is there a directory named Contents there, or is it below a masterdirectory?

Nov 17 '19 19:11 ukdtom

I believe I'm seeing the same (or very similar) issue. I've attached my log, to me it looks like an issue with importing the subliminal_patch but I could be wrong.

In answer to the previous response there is indeed a directory named Contents in Sub-Zero.bundle

Let me know if any further info would be of use. com.plexapp.agents.subzero.log

Nov 26 '19 03:11 rufusNevigan

Problem solved. Seems it was due to a corrupt download. Ripping it out and starting from scratch fixed my issues.

Nov 26 '19 04:11 rufusNevigan