Failed Upload iOS App

[RomanSch]

Steps to reproduce

1. Upload a Jpg formatted Picture directly in the App. Even every other Fileformat produces this Error.

Expected behaviour

Normal upload of the File to the desired server and folder.

Actual behaviour

iOS App tells me in the Upload Tab "Waiting for a Serverconnection". After a lot of attempts the app tells me "File not available".

Server configuration

Web server: Debian 8.10 Database: MariaDB 10.0.32 PHP version: 7.0.26 ownCloud version: 10.0.4 Storage backend (external storage): none

Client

iOS version: 11.2.1 ownCloud app version: 3.6.2 (dcf4a45) Device model: iPhone 7 MN922ZD/A

Logs

Web server error log

none belonging to ownCloud

ownCloud log (data/owncloud.log)

Dec 25 11:23:33 XXXX ownCloud[13392]: {webdav} Exception: {"Message":"HTTP\/1.1 404 File with name Docs\/Photo-2017-12-25-11-22-54_1426.JPG could not be located","Exception":"Sabre\\DAV\\Exception\\NotFound","Code":0,"Trace":"#0 \/var\/www\/vhosts\/XXXvHostPathXXX\/cloud\/lib\/composer\/sabre\/dav\/lib\/DAV\/Server.php(966): OCA\\DAV\\Connector\\Sabre\\ObjectTree->getNodeForPath('Docs\/Photo-2017...')\n#1 \/var\/www\/vhosts\/XXXvHostPathXXX\/cloud\/lib\/composer\/sabre\/dav\/lib\/DAV\/Server.php(1665): Sabre\\DAV\\Server->getPropertiesIteratorForPath('Docs\/Photo-2017...', Array, 0)\n#2 \/var\/www\/vhosts\/XXXvHostPathXXX\/cloud\/lib\/composer\/sabre\/dav\/lib\/DAV\/CorePlugin.php(355): Sabre\\DAV\\Server->generateMultiStatus(Object(Generator), false)\n#3 [internal function]: Sabre\\DAV\\CorePlugin->httpPropFind(Object(Sabre\\HTTP\\Request), Object(Sabre\\HTTP\\Response))\n#4 \/var\/www\/vhosts\/XXXvHostPathXXX\/cloud\/lib\/composer\/sabre\/event\/lib\/EventEmitterTrait.php(105): call_user_func_array(Array, Array)\n#5 \/var\/www\/vhosts\/XXXvHostPathXXX\/cloud\/lib\/composer\/sabre\/dav\/lib\/DAV\/Server.php(479): Sabre\\Event\\EventEmitter->emit('method:PROPFIND', Array)\n#6 \/var\/www\/vhosts\/XXXvHostPathXXX\/cloud\/lib\/composer\/sabre\/dav\/lib\/DAV\/Server.php(254): Sabre\\DAV\\Server->invokeMethod(Object(Sabre\\HTTP\\Request), Object(Sabre\\HTTP\\Response))\n#7 \/var\/www\/vhosts\/XXXvHostPathXXX\/cloud\/apps\/dav\/appinfo\/v1\/webdav.php(63): Sabre\\DAV\\Server->exec()\n#8 \/var\/www\/vhosts\/XXXvHostPathXXX\/cloud\/remote.php(165): require_once('\/var\/www\/vhosts...')\n#9 {main}","File":"\/var\/www\/vhosts\/XXXvHostPathXXX\/cloud\/apps\/dav\/lib\/Connector\/Sabre\/ObjectTree.php","Line":199,"User":"XXXuserNameXXX"}

Tell us what could be improved:

[nasli]

@RomanSch Thanks for your feedback, we can not reproduce here with 10.0.4, 3.6.2 and iOS 11.2.1. for more information:

When did it stop working? Did you just update some server configuration? Are you using some proxy? Are you uploading directly from the app or sending from other app?

[RomanSch]

@nasli

• I think it stopped working for me a few weeks ago. I normally use the Mobile App not so often. When I discovered the issue i first updated everything to the latest versions. I also installed owncloud as a fresh installation with a backup of the database and the old Data Path.
• I did not changed any server configurations.
• I do not use a proxy.
• The issue is not depending on the way i upload. It appears on every way wether i use the oc app or sending from another.

[nasli]

Could be related with the kind of photo Are those photos downloaded in your device? Do you use iCloud stream?

You can provide us a test account in your server in [email protected] and reference this issue, thanks!

[RomanSch]

@nasli i checked the photo format. It was jpeg. I tested it with different kind of photos. Downloaded an made by me with the phone camera. Yes i use the icloud stream.

I provided you access to my server. I send it to the mentioned Email address.

[RomanSch]

@nasli Hi Nasli, any further informations on the current status? Thanks.

[RomanSch]

The App is in this state absolutely useless for me! Maybe we can do some more investigation on this? I would really appreciate. Especially as you received an access account to my owncloud Site.

[RomanSch]

Any news on this issue?????

[jesmrec]

i have just checked your test account (thanks for sharing!!), and i tried out an upload from the camera roll.

The core response was 413 (Payload Too Large)

The requested resource
/remote.php/webdav/Photo-2018-03-01-09-56-33_0225.JPG
does not allow request data with PUT requests, or the amount of data provided in the request exceeds the capacity limit.

comparing with a test server with the same status.php, i can not reproduce the problem, so in our test server files are correctly uploaded. You told there neither proxy nor infras in the middle that can handle the request.

Are there any special configuration in your server?

I will perform other checks and let you informed.

[RomanSch]

Hi Jesús, thanks for your answer. No far as i know. How can i check if there is some special configuration regarding this issue?

Best Roman

[jesmrec]

are you using nginx or apache? (in server side, i mean)

[RomanSch]

@jesmrec i am using apache with nginx as proxy. Installed with and on a plesk server. I already updated to owncloud 10.0.10.4 as a fresh installation with complete new database and fresh data upload. So nothing from an old instance of owncloud is left. In the new instance there is no longer a Test account. So if you need one again I can provide you a new one.

[jesmrec]

@RomanSch i guess it is still reproducible with version 3.8.0. If you can ship us a test account, it will be helpful