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[BUG] ios upload hangs
Steps to reproduce
- Upload several videos from filmic pro
Expected behavior
Tell us what should happen
upload video files should work
Actual behavior
Tell us what happens instead
Upload of large video files from filmic pro hangs in running. Restart of own cloud does not help. Restart of the app does not help. Toggle airplane mode does not help. Restart the phone does usually proceed with the next file that also hangs.
Client
iOS version:
16.4.1
ownCloud app version:
ownCloud release version 11.11.1 build 230 (app: 58fd75c, sdk: 57729a6)
Device model:
iPhone 14 pro
Server configuration
Web server:
owncloud provided docker images + haproxy for TLS.
Database:
PHP version:
ownCloud version:
Storage backend (external storage):
Logs
Web server error log
Insert your webserver log here
ownCloud log (data/owncloud.log)
# Sync Record 907
<table>
<tr><td nowrap valign="top">Sync Record ID</td><td><code>907</code></td></tr>
<tr><td nowrap valign="top">State</td><td><code>2</code></td></tr>
<tr><td nowrap valign="top">In progress since</td><td><code>2023-04-24 20:23:12 +0000</code></td></tr>
<tr><td nowrap valign="top">Origin Process</td><td><code><OCProcessSession: 0x28267adc0, uuid: 4ECB9DB5-3BFD-49EE-82A0-FAADC7535995, bundleIdentifier: com.owncloud.ios-app.ownCloud-File-Provider, lastActive: 2023-04-24 20:23:04 +0000, bootTimestamp: 1682355092, processType: 1></code></td></tr>
<tr><td nowrap valign="top">Origin Process Valid</td><td><code>1</code></td></tr>
<tr><td nowrap valign="top">Timestamp</td><td><code>2023-04-24 20:23:12 +0000</code></td></tr>
<tr><td nowrap valign="top">Lane ID</td><td><code>302</code></td></tr>
<tr><td nowrap valign="top">Local ID</td><td><code>79532013D4784818A3BA6B8FF25C3A5A</code></td></tr>
<tr><td nowrap valign="top">Action ID</td><td><code>upload</code></td></tr>
<tr><td nowrap valign="top">Action</td><td>
<table>
<tr><td nowrap valign="top">Class</td><td><code>OCSyncActionUpload</code></td></tr>
<tr><td nowrap valign="top">Identifier</td><td><code>upload</code></td></tr>
<tr><td nowrap valign="top">Localized Description</td><td><code>Uploading 04232023_141200.mov…</code></td></tr>
<tr><td nowrap valign="top">Item</td><td><code><OCItem: 0x133e08350, type: 0, name: 04232023_141200.mov, path: /Video/Raw/Algot kalas/04232023_141200.mov, size: 231404542 bytes, MIME-Type: video/quicktime, Last modified: 2023-04-23 12:12:22 +0000, Last used: 2023-04-24 20:23:12 +0000 fileID: _placeholder_3C2C5910-3760-469B-A92A-82E7592D7B8B, eTag: _placeholder_, parentID: 00026288octvqk93kqla, localID: 79532013D4784818A3BA6B8FF25C3A5A, parentLocalID: D5F84564605D4E688BBDB304EC1EFA6C, localRelativePath: 79532013D4784818A3BA6B8FF25C3A5A/04232023_141200.mov, syncActivity: upload(1) activeSyncRecords=(
907
)></code></td></tr>
</table>
</td></tr>
<tr><td nowrap valign="top">HTTP Requests</td><td>
<table>
<tr><td nowrap valign="top">default</td><td>
<table>
</table>
</td></tr>
<tr><td nowrap valign="top">ephermal</td><td>
<table>
</table>
</td></tr>
</table>
</td></tr>
</table>
Tell us what could be improved:
I’ve been having trouble with upload hangs for some time as well. For me, uploads seem to hang whenever the app switches from foreground to background, or the network connection is poor.
I’ve also seen some others report similar issues on the forum.
Please test with the v12.0 TestFlight version:
- https://owncloud.com/beta-testing/#ios
In case it’s still happening, please enable „Diagnostics“ in the Settings, then swipe-left the stuck entry. Please post the information shown there. With the „Reschedule“ button, you could fix this one entry, but this is only a workaround, not the solution.
It's still happening with iOS app version 12.0.2. I'll post diagnostics next time it happens.
New TestFlight build 272 is available for testing:
- https://testflight.apple.com/join/MaKmwsqZ
The issue with stuck uploads is still present
Sync Record 1
| Sync Record ID | 1 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| State | 2 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| In progress since | 2023-07-12 11:22:46 +0000 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Origin Process | <OCProcessSession: 0x282c18570, uuid: EBB13AED-E636-42B8-A3E7-32D2A1DAF482, bundleIdentifier: com.owncloud.ios-app.ownCloud-File-Provider, lastActive: 2023-07-12 11:22:39 +0000, bootTimestamp: 1687597380, processType: 1> | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Origin Process Valid | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Timestamp | 2023-07-12 11:22:46 +0000 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Lane ID | 1 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Local ID | 3962278D5E0349128A262DF9B7E60B77 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Action ID | upload | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Action |
| ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| HTTP Requests |
|
Tested more. One time the spinner wheels showed progress. Most of the times they just spin around. I managed to upload the files by
- Upload
- Have the status screen open
- Watch the router and wait for the upload to be done (Unifi, can watch each client)
- Press reschedule in the spinning upload
One time that did not work and I got the error file is locked
The largest file was an almost 6GB video from filmic pro. I used share in filmic pro for all the uploads
Still there with the latest update
Sync Record 1852
| Sync Record ID | 1852 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| State | 2 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| In progress since | 2023-07-21 12:01:47 +0000 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Origin Process | <OCProcessSession: 0x281d03690, uuid: A4A3C7DB-D3B6-4AF2-A72A-79BE55C85C93, bundleIdentifier: com.owncloud.ios-app.ownCloud-File-Provider, lastActive: 2023-07-21 12:01:42 +0000, bootTimestamp: 1689762675, processType: 1> | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Origin Process Valid | 1 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Timestamp | 2023-07-21 12:01:46 +0000 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Lane ID | 54 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Local ID | 6A5E7733F6A44C5C9AE111BE3568FDC2 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Action ID | upload | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Action |
| ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| HTTP Requests |
|
@johanatandromeda I really don't like 6GB uploads from iOS app to oC10 server.
Desktop app uploads chunks, between 10MB and 100MB in size, but iOS app sends a single big PUT, and there's a lot that can go wrong, especially with Proxy setups etc.
Different story with iOS app and ownCloud Infinite Scale (oCIS): There iOS app uses TUS (Resumable Upload Protocol), where admins can configure partial upload sizes, with a default=100MB.
To investigate, please upload screen recordings of the full process and app debug logs (including HTTP):
- https://cloud.owncloud.com/s/JeNy0IevFFUFj92
Here you can find more information:
- https://doc.owncloud.com/ios-app/12.0/appendices/troubleshooting.html#capturing-app-debug-logs
ownCloud team can access internally here:
- https://cloud.owncloud.com/f/6048079
I’ve been having trouble with upload hangs for some time as well. For me, uploads seem to hang whenever the app switches from foreground to background, or the network connection is poor.
@brandon1024 It would be very helpful if you could open an individual issue, so we can investigate your issue in detail.
@johanatandromeda I really don't like 6GB uploads from iOS app to oC10 server.
Desktop app uploads chunks, between 10MB and 100MB in size, but iOS app sends a single big PUT, and there's a lot that can go wrong, especially with Proxy setups etc.
Out of curiosity, why is chunking possible on the desktop app but not in the iOS app when talking to oC10? Technical limitations of some sort I would imagine?
In any case, @johanatandromeda and I are running into similar issues. If an upload fails from the client side (big PUT request fails half way through, for instance), should we not notify the user that the upload failed? Maybe change the spinner to red instead of blue? The details don't matter much to me, but notifying the user of a failure is pretty important.
There's a similar issue open where @felix-schwarz mentioned that the error handling in this part of the project is pretty lacking.
@brandon1024 It would be very helpful if you could open an individual issue, so we can investigate your issue in detail.
I can do that yeah. It would be a duplicate of 1103 though. I'm in the process of migrating to ocis though, so I don't know if I'll be able to offer much in the way of debug logs and such.
Out of curiosity, why is chunking possible on the desktop app but not in the iOS app when talking to oC10? Technical limitations of some sort I would imagine?
oC10 chunking was never implemented in the iOS app. For strategic reasons, development efforts went into oCIS TUS upload protocol and oCIS Spaces.
I can do that yeah. It would be a duplicate of https://github.com/owncloud/ios-app/issues/1103 though. I'm in the process of migrating to ocis though, so I don't know if I'll be able to offer much in the way of debug logs and such.
Insufficient information in #1103 . If you could provide detailed information in a new issue, now we have some capacity to have a closer look. But we can als focus on oCIS if you encounter issues that need improvement.
I tried on my LAN but could not reproduce the error. The largest file was 1.5GB. I will try over internet with logging enabled and screen recordings.
I've noticed huge stability improvements lately. Uploads are not hanging like they used to on the latest version of the iOS app with ocis 4.0.1. Large (5+ GB) uploads are uploading successfully.
I have noticed that uploads get stuck in the "running" state if the app goes to the background or the device screen turns off, but I think that's a separate issue altogether.
I'm happy to see this issue closed :-)