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owncloud
Sync folder lost from settings
Under certain currently unknown conditions the client loses the configuration for some sync connections.
No data is lost and the connection can manually be restored from a backup config:
- Quit the client
- create a backup of
%APPDATA%\ownCloud\owncloud.cfg/~/Library/Preferences/ownCloud/owncloud.cfg - open a backuo for example
%APPDATA%\ownCloud\owncloud.cfg.backup_20231129_142446_5.2.0.0 - Locate the config for the sync that got lost
- Here
1\Folders\b61f197e-333b-4ec4-b43e-3513ab03c5e3\localPath=C:/Users/xxx/ownCloud - [email protected]/
- Here
- Copy all related entries:
1\Folders\b61f197e-333b-4ec4-b43e-3513ab03c5e3\localPath=C:/Users/xxx/ownCloud - [email protected]/
1\Folders\b61f197e-333b-4ec4-b43e-3513ab03c5e3\journalPath=.sync_journal.db
1\Folders\b61f197e-333b-4ec4-b43e-3513ab03c5e3\targetPath=/
1\Folders\b61f197e-333b-4ec4-b43e-3513ab03c5e3\davUrl=@Variant(\0\0\0\x11\0\0\0\x37https://owncloud.server.com/remote.php/dav/files/test/)
1\Folders\b61f197e-333b-4ec4-b43e-3513ab03c5e3\displayString=ownCloud
1\Folders\b61f197e-333b-4ec4-b43e-3513ab03c5e3\paused=false
1\Folders\b61f197e-333b-4ec4-b43e-3513ab03c5e3\ignoreHiddenFiles=true
1\Folders\b61f197e-333b-4ec4-b43e-3513ab03c5e3\deployed=false
1\Folders\b61f197e-333b-4ec4-b43e-3513ab03c5e3\priority=0
1\Folders\b61f197e-333b-4ec4-b43e-3513ab03c5e3\virtualFilesMode=wincfapi
1\Folders\b61f197e-333b-4ec4-b43e-3513ab03c5e3\version=13
- Insert them in
%APPDATA%\ownCloud\owncloud.cfg/~/Library/Preferences/ownCloud/owncloud.cfg - Start the client
Original report
### Pre-submission Checks- [X] I checked for similar issues, but could not find any. I also checked the closed issues. I could not contribute additional information to any existing issue.
- [X] I will take the time to fill in all the required fields. I know that the bug report may be dismissed otherwise due to lack of information.
Describe the bug
The ownCloud Mac client started staying in paused mode since some time. I haven't found a solution yet. Logging out and in again didn't solve the issue.
Expected behavior
Client should sync
Steps to reproduce the issue
- Start client against https://cloud.owncloud.com/
- Wait for the client to sync
Screenshots
Logs
-> https://cloud.owncloud.com/f/6132439
Client version number
ownCloud 5.1.2.12600 9a0beb Libraries Qt 6.4.3, OpenSSL 3.1.2 1 Aug 2023 Using virtual files plugin: suffix OS: macos-23.1.0 QPA: cocoa
Desktop environment (Linux only)
No response
Client package version and origin (Linux only)
No response
Installation path (Windows only)
No response
Server information
No response
Additional context
No response
The sync folder is there. There is also some sync activity shown in the in the Server Activity tab.
I have observed this issue as well. Unfortunately I can't reliably recreate it (yet) but I'm noticing a pattern and I suspect it has to do with situations where my WiFi is flaky or not available during or right after bootup.
I figured I should mention it just in case it's relevant.
My Version Information
ownCloud 5.2.0.12726 [f6cca1](https://github.com/owncloud/client/commit/f6cca1968d4fda84c01bd239b46371d7b0131278) Libraries Qt 6.4.3, OpenSSL 3.1.2 1 Aug 2023 Using virtual files plugin: suffix OS: pop-6.5.6-76060506-generic QPA: xcb
Happened again here with
ownCloud 5.2.0.12726 f6cca1
Libraries Qt 6.4.3, OpenSSL 3.1.2 1 Aug 2023
Using virtual files plugin: suffix
OS: macos-23.2.0
QPA: cocoa
Logs are available internally: https://cloud.owncloud.com/f/6153507
I'd recommend using a 5 daily build which includes https://github.com/owncloud/client/commit/2b3157658959a4db53886dc1dc19f726d118ad7b but this "fix" is just a random guess.
@d7oc this happened unrelated to a client update I assume?
Closed my issue (11464) as a dupe, and was able to use the work-around, but just wanted to add here that this is happening on macOS as well. I can reliably reproduce, so let me know if I can help with logs or anything.
Yes, as noted on my Issue, I'm reported on 5.2.1.13040 979bb9 Mac -- however, it could have been caused on an earlier version, and the update didn't magically fix it. I haven't seen the issue pop up yet today -- although its usually a few reboots before it appears. I guess I'll update here if it re-occurs?
however, it could have been caused on an earlier version, and the update didn't magically fix it.
Yes, update doesn't fix it. If the sync connection disappeared pre-5.2.1, upgrade to 5.2.1 doesn't fix it.
I haven't seen the issue pop up yet today -- although its usually a few reboots before it appears. I guess I'll update here if it re-occurs?
Yes, please keep an eye on it. Please make sure you have the debug log enabled in the background: https://doc.owncloud.com/desktop/5.2/appendices/troubleshooting.html#logging-to-a-temporary-directory