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All Telegram apps get macOS frozen/hanging on a new MacBook Pro 16-inch M2 Max (2023)

Open bountyseek opened this issue 2 years ago • 10 comments

So I just can't use Telegram apps on this new mac. It started from the beginning after this mac's purchase in April, on previous macOS versions and still continues on new Sonoma 14.0 (and new Telegram versions) so I have to switch to using web browser versions.

My current Telegram version – 10.1.2.252294 Stable.

So basically every 2-3 days (sometimes more often, sometimes less) when I just do usual scrolling through my contacts in Telegram or chats in folders – just out of nowhere Telegram gets stuck – and the whole MacBook gets frozen, I can move a cursor but can't make a click anywhere and the keyboard goes unresponsive – and nothing can be done except reboot using the power button.

Here I recorded a shot clip (blurred due to personal data, but you can still see a cursor) – https://drive.google.com/file/d/1RpMY0sfFJV19C_eYILIiP1KNZo_GxUPj/view

I tried different Telegram versions (Telegram for macOS, Telegram Desktop) – the same. Old 13.0 macOS, New 14.0 macOS – the same. Telegram is on of my main working app and I just can't use it( There've never been such a problem on an old MacBook Pro 2019 and even older MacBook Pro 2013. Maybe some incompatibility with new processor's architecture?

bountyseek avatar Oct 08 '23 13:10 bountyseek

This also occurs to me (#1017).

hirakujira avatar Oct 11 '23 11:10 hirakujira

This happens a lot to me as well.

ysoftware avatar Oct 16 '23 10:10 ysoftware

same for me. it lasts more than 2 months already

hardware: macbook pro 2023, Apple M2 Pro macos: Version 13.6 (22G120) telegram: 10.1.3.252326 Stable

TurboKach avatar Oct 16 '23 10:10 TurboKach

Just out of interest, what tweaks do people have installed? I'm starting to suspect an incompatibility with Bartender 5, so far I've been crash free for almost 24 hours after closing it.

The issue is that WindowServer freezes, but the system will reset itself after a minute but your user session will still unfortunately be lost. I recommend waiting this minute as it will generate a watchdog timeout report that should get sent to Apple, so they hopefully fix whatever bug in WindowServer causes this

smiba avatar Dec 05 '23 13:12 smiba

Just out of interest, what tweaks do people have installed? I'm starting to suspect an incompatibility with Bartender 5, so far I've been crash free for almost 24 hours after closing it.

No, it's not Bartender I think. I tried to close all apps and scrolled a group chat, it still crashed.

hirakujira avatar Dec 05 '23 14:12 hirakujira

I have the same issue with MacBook Pro 14-inch M2 Max (2023) and Sonoma — with absolutely fresh install on clean and first boot.

daachet avatar Dec 06 '23 16:12 daachet

[...] I'm starting to suspect an incompatibility with Bartender 5, so far I've been crash free for almost 24 hours after closing it.

72 hours of no crashes after fully closing Bartender 5, just make sure to actually press "Quit" in the tool itself and not just close it's panel. No clue if I've just been lucky, but I used to experience multiple crashes per day before closing it.

I have the same issue with MacBook Pro 14-inch M2 Max (2023) and Sonoma — with absolutely fresh install on clean and first boot.

No tweaks or tools installed at all? Any programs running at the same time?

smiba avatar Dec 08 '23 10:12 smiba

No tweaks or tools installed at all? Any programs running at the same time?

It was a completely fresh Sonoma installation because it was part of an experiment to replicate the bug. The issue always occurs when I scroll up through the chat history.

daachet avatar Dec 08 '23 11:12 daachet

i have no tweaks installed. it happens in group chats when i scroll it

TurboKach avatar Dec 08 '23 19:12 TurboKach

[...] I'm starting to suspect an incompatibility with Bartender 5, so far I've been crash free for almost 24 hours after closing it.

72 hours of no crashes after fully closing Bartender 5, just make sure to actually press "Quit" in the tool itself and not just close it's panel. No clue if I've just been lucky, but I used to experience multiple crashes per day before closing it.

I have never had Bartender on my macbook, so doubt it's the culprit.

bountyseek avatar Dec 09 '23 16:12 bountyseek