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Unable to import Support Files

Open Symplicityy opened this issue 3 years ago • 56 comments

When trying to import the Support Files, they are grayed out as if they are an unsupported filetype. 0559A377-1D76-492B-B5F2-98D46F9568BA

Symplicityy avatar Jun 02 '21 00:06 Symplicityy

Is this installed with AltStore? I think there’s a similar issue on UTM as well. Can you try using https://dantheman827.github.io/ios-app-signer/

osy avatar Jun 02 '21 00:06 osy

Yes it was installed with AltStore. Importing the mobiledevicepairing file worked fine though. I’ll try using iOS app signer right now.

Symplicityy avatar Jun 02 '21 01:06 Symplicityy

I am still unable to select the files after installing with iOS app signer.

Symplicityy avatar Jun 02 '21 01:06 Symplicityy

I was able to get the files to appear by using Filza to create a folder named “SupportImages” in the documents folder and copying the files into there. This works for me as a temporary workaround. Assuming iTunes file sharing is enabled, this could also be done on a non-jailbroken device.

Symplicityy avatar Jun 02 '21 01:06 Symplicityy

Did you use the selector for importing the pairing as well? Or did you open the file? If second can you try the selector and see if there’s the same issue?

osy avatar Jun 02 '21 01:06 osy

I tried that before when I installed the app with iOS app signer. It wasn't grayed out like the other files but when I clicked it to import it nothing happened so I did it the other way instead.

Symplicityy avatar Jun 02 '21 01:06 Symplicityy

Same thing happens for me, but the files I'm trying to import aren't grayed out. (Tapping them does nothing) IMG_9B11016A32B2-1

BluDood avatar Jun 02 '21 16:06 BluDood

@BluDood what happens if you try to select one?

osy avatar Jun 02 '21 16:06 osy

@BluDood what happens if you try to select one?

Nothing happens. Here is a screen recording of what happens when I try https://user-images.githubusercontent.com/70075053/120517468-c6bfbb00-c3d0-11eb-98e6-78e0af9067d6.MOV

BluDood avatar Jun 02 '21 16:06 BluDood

@BluDood what happens if you try to select one?

Um sorry, different issue when I run the jitterbugpair script it crates the device pairing file so where is it stored on my mac so I can find it and transfer it to my ios device.

Monkiey avatar Jun 02 '21 16:06 Monkiey

Nvm mind found it its located in a user directory folder

Monkiey avatar Jun 02 '21 16:06 Monkiey

I just wanted to add that I am having the same problems with the support files being grayed out on Altstore installation! I am about to try the App Signer method to see if that will work! I am not going to bother supplying a screenshot because you already know the problems! hahaha

eddiestuczynski avatar Jun 03 '21 12:06 eddiestuczynski

I just wanted to add that I am having the same problems with the support files being grayed out on Altstore installation! I am about to try the App Signer method to see if that will work! I am not going to bother supplying a screenshot because you already know the problems! hahaha

Plus everything happened the same ways as already reported! :)

eddiestuczynski avatar Jun 03 '21 12:06 eddiestuczynski

Hmm I am not able to reproduce both on jailbroken iOS 14.3 as well as AltStore signed 14.5.1. What os are people running?

osy avatar Jun 03 '21 18:06 osy

Hmm I am not able to reproduce both on jailbroken iOS 14.3 as well as AltStore signed 14.5.1. What os are people running?

I am currently on IOS 14.3 unjailbroken

BluDood avatar Jun 03 '21 18:06 BluDood

Hmm I am not able to reproduce both on jailbroken iOS 14.3 as well as AltStore signed 14.5.1. What os are people running?

I'm running jailbroken iOS 14.2 (tried in both jailbroken and unjailbroken state) on an iPhone 12 Pro Max.

Symplicityy avatar Jun 04 '21 21:06 Symplicityy

I am almost positive that I just figured out what is causing the issue and a super easy way to get it working till there's a fix. I copied the 2 files from "iCloud Drive" to "On My Phone" and I was able to import them that way. It must be some kind of a bug with importing certain files from iCloud Drive because the pairing file imports fine through iCloud. Most people probably don't even realize the files are in iCloud because iOS downloads files from Safari into iCloud by default.

Symplicityy avatar Jun 04 '21 22:06 Symplicityy

I am almost positive that I just figured out what is causing the issue and a super easy way to get it working till there's a fix. I copied the 2 files from "iCloud Drive" to "On My Phone" and I was able to import them that way. It must be some kind of a bug with importing certain files from iCloud Drive because the pairing file imports fine through iCloud. Most people probably don't even realize the files are in iCloud because iOS downloads files from Safari into iCloud by default.

Mine are in On my iPhone, not working

BluDood avatar Jun 04 '21 23:06 BluDood

Very weird. I tried putting files into my iCloud and it still works for me. I can't fix this issue until I am able to reproduce it...

osy avatar Jun 04 '21 23:06 osy

Very weird. I tried putting files into my iCloud and it still works for me. I can't fix this issue until I am able to reproduce it...

If I put the files in iCloud, they just get grayed out. Very weird indeed

BluDood avatar Jun 05 '21 00:06 BluDood

All right I fixed it with installing it over Appsync unified and not IOS app signer. So its a signing issue

iMonZ avatar Jun 14 '21 10:06 iMonZ

It works just fine for me, signed with iOS App Signer and my dev profile.

jankais3r avatar Jun 14 '21 10:06 jankais3r

This looks like a signing issue. I have seen this happen if the provisioning profile's app id doesn't match the app's bundle id. If using an explicit provisioning profile, such as com.test.123, make sure to change the app's bundle id to the same value, instead of the default com.osy86.Jitterbug.

ViRb3 avatar Jun 15 '21 14:06 ViRb3

Quick workaround: it’s possible to add an option to share the files with the share menu

iMonZ avatar Jun 15 '21 14:06 iMonZ

I just have the same problem and I was installed with Abox but not AIstore. However, I just reset my iPad and follow the same step, it just work and have no other problem.

sufilm avatar Jul 29 '21 15:07 sufilm

I just want to add that I also recently tried this on my M1 iPad Pro on iOS 14.5 (obviously unjailbroken) and I had the same issue. Copying the files from iCloud to my iPad fixed the issue once again.

Symplicityy avatar Aug 16 '21 00:08 Symplicityy

I think it's been established that the bug is caused by a signing issue with provisioning profiles's app id not matching the bundle id. It's probably better to install from TestFlight for now.

osy avatar Aug 16 '21 00:08 osy

Did you select the files from iCloud? On my devices, I can select the files from "My iPad/iPhone"

ty-yqs avatar Aug 16 '21 02:08 ty-yqs

Did you select the files from iCloud? On my devices, I can select the files from "My iPad/iPhone"

No. I was never able to select the files from iCloud. I was only able to select them after copying them to my iPhone/iPad. Apparently installing the TestFlight version should allow you to select it from your iCloud though.

Symplicityy avatar Aug 16 '21 02:08 Symplicityy

Did you change Bundle ID when you signing it? Maybe because of the Bundle ID.

ty-yqs avatar Aug 16 '21 02:08 ty-yqs