Domain Sync & registration error

[romaict]

I'm unable to register new domains with openprovider. I get "invalid request" everytime i try.

Further i receive sync errors for some of the domains, not all. When the sync goes wrong it states:

"domain: Error: Authenticataion/Authorization Failed"

but the next run other domain do sync. So i don't understand why.

It seems communication between whmcs and openprovider api is not completely setup correctly, but i don't knwo how to check this.

[wmetge]

Hi @romaict, thanks for contacting us. Could you give us some information:

• what version of WHMCS and what version of the module are you using?
• which cron is giving you this problem? The native WHMCS cron or the Openprovider cron?
• do you have any whitelist or blacklist enabled in Openprovider control panel for either the API connection or for logging into the control panel?

[romaict]

Sorry, but didn't receive the first comment. Problem still exists. Using the latest version of WHMCS and openprovider module, have added IP whitelist. If i start cronjob manually from command line the script seems to work, but with cronjob i get the Authentication error from time to time. I'm using the cron job from whmcs from the cron folder.

[wmetge]

Hi @romaict , we've made some updates which should solve issues with the authentication errors. Would you mind letting us know if you still experience this issue with the latest version?

[romaict]

Unfortunatly i still got the same error.

When manually running the script /usr/bin/php -q /home/crons/cron.php do –DomainStatusSync everything seems to work

[wmetge]

@romaict, please contact our support team, they can offer more detailed assistance in investigating this issue.

[romaict]

Which support team? Do you have an e-mail address

Van: wmetge @.> Verzonden: zaterdag 5 maart 2022 16:26 Aan: openprovider/Openprovider-WHMCS-domains @.> CC: Mark van den Heuvel - Roma ICT & Cloud Diensten @.>; Mention @.> Onderwerp: Re: [openprovider/Openprovider-WHMCS-domains] Domain Sync & registration error (Issue #210)

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@romaicthttps://github.com/romaict, please contact our support team, they can offer more detailed assistance in investigating this issue.

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[sapillai]

Hi @romaict,

If the issue still persists, please reach out to our support team with following details:

• module logs
• WHMCS, Openprovider module and PHP version details.
• When running the domain sync job manually, are you running it as a different user? (For example, you are running the domain sync manually as 'root' user and cron job is running under a normal user or jailed shell user).

If you have Openprovider addon installed and activated in your WHMCS, you should be able to download module and activity logs from Addons >> Openprovider >> click on the 'Download' button (after reproducing the issue).