Problem with auto emails going out to recruiter on assignment of job orders

[visamp]

Recruiters are not getting an email when a job is assigned to them. Under settings-admin-email templates, the Job Order Assigned (Sent to Assigned Recruiter) template is enabled and under general email settings the particular email option is checked. However, it is still not working.

But what is surprising, is that emails to candidates are going well on change of any status and test email is also working.

Is there any particular setting or any file which requires any change? I have read about hooks.php but was not able to understand as in what exactly needs to be done in that. I'm not a coder/programmer so would request to please keep a bit simple.

Thanks in advance.

[RussH]

hi @visamp

sorry for the slow response! For this - I assume it's recipients on an internal domain that aren't receiving them?

What email setup are you using? php based?sendmail? connecting to an external imap account?

Dependant upon the answer to that, there are different tests or logs you can look at.

[ekguruz]

@RussH

Same issue...following are the requested details...please advise:

I assume it's recipients on an internal domain that aren't receiving them? Yes

What email setup are you using? php based?sendmail? connecting to an external imap account? SMTP (below)

define('MAIL_SMTP_HOST', "smtp.gmail.com"); define('MAIL_SMTP_PORT', 587); define('MAIL_SMTP_AUTH', true); define('MAIL_SMTP_USER', "@omni.com"); define('MAIL_SMTP_PASS', "*********************"); //Options: '', 'ssl' or 'tls' define('MAIL_SMTP_SECURE', "tls");

[saradap-cd]

@RussH

Same issue..

Recruiters are not getting an email when a job is assigned to them. Is there any particular setting or any file which requires any change?

Thanks